Patel - Customer Service - Johannesburg, GP, South Africa

Namrata Patel

Johannesburg, GP, South Africa


Customer Service


I currently work for a training company and have been now for 7 years.
My role has equipped me with extensive Customer Service skills and experience and I am passionate about providing excellent customer service to all my clients (prospective and existing).

Work History

Customer Service & Operations Manager

Psaros Communications

From September 2005

I started working at Psaros Communications in 2005 as a half-day Data Capturer.
Within two weeks, I was asked if I would be willing to start working full day as a Telemarketer and Data Capturer. I gladly accepted the role and accompanying challenges it brought with it. I worked in that position for until November 2009. During this time, I was always involved in other tasks around the office such as reception, assisting (and relieving where necessary) the Customer Service and HR Managers, PA, etc. In November 2009, I was promoted into the then vacant Customer Service and Operations Manager position which is my current position. In this position, I am now fully responsible for switchboard/reception duties, PA to the MD, attending to customer queries/complaints, receiving and processing of registrations, invoicing and debt collection / credit control, organising and ensuring successful training courses including booking of venues, trainers, suppliers and general office management and upkeep.

Qualifications & Certifications

Kensington Secondary School

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Are you sure that you want to leave?