Soft Skills Trainer
I am a Soft Skills Trainer. I also teach English Enhancement Courses - Basic to Advanced Levels. I teach Business English - Basic to advanced levels.
Personality development courses.
From January 2013
Training college students on Business Communication & Soft skills to match up the current working environment.
• Training school students on behavioral science including intra & inter personal skills.
• Tailoring English teaching methods to suit the needs of individual student.
• Planning, preparing & delivering lessons to a range of students.
• Accessing the students through pre, mid & post assessments & also free speech on a topic.
• Providing appropriate feedback on the performance & to make sure the same has been implemented for further enhancement.
• Maintaining records on the performance of the students & reporting the same to the management on weekly basis.
Process Trainer & Group Lead
Dell International Services
• Training the new hires & tenured employees. Measuring their performance & Updating managers on the same on weekly basis.
• One on One with Trainees to discuss their performance, the areas of improvement & also sharing best practices.
• Conducting Quarterly Refresher Training for the Bottom Quarter Performers & organizing Test to analyze their knowledge about the process.
• Conducting Process Huddle once in a month to update the team on any process updates & addressing the process gaps in discussion with partners on the same.
• Organising the knowledge check activity, where the general understanding of Order processors is assessed and reported to respective managers.
• Working on Training News Letter covering the activities & highlights on monthly basis & publishing the same.
• Set up con call with other trainers & discuss any new updates or changes to be implemented in the process.
• Regular Root cause analysis meetings projecting the trending of errors/escalations and improvement plan.
ICICI One Source:
Customer Service Associate
US Telecom Giant
• Customer Support for one of the US Telecom Giant. Processing Customer information and requests such as Connection, Disconnection of Services like Local and Long distance Service. Also address change, service start, halt or change through calls and mails.
Secretary & Sales coordinator
Hammock Leisure Holidays Pvt. Ltd
• Involved in Sales of Holiday Packages to Customers / Corporate Clients & arranging transport for the same.
• Working with resorts for tie-ups & maintaining employee records, leave records & tracking attendance.
Prakash Institute of Commerce:
Short Hand Tutor
• Train the candidates on phonetics and consonants with relevant examples.
• Conducting small skits that would majorly concentrate on the vocabulary and the voice modulations.
• Conducting tests and ranking the students according to their performance.
• Preparing performance plan and giving feedback on the same.
Presently training students of VidhyaVardhaka College Of Engineering at their Engineering, Polytechnic and MBA streams.
Also trained students of Kautilya International School-Mysore & Terissian College for Women.
Presently training the students of VidhyaVardhaka College Of Engineering at their Engineering, Polytechnic and MBA streams.