9 yrs of work experience, 8 yrs of data entry experience
Specialized Support Clerk
HP Enterprise Services
July 2007 - June 2013
• Perform clerical tasks such as sorting mail, answering switchboard.
• Perform a prescreening process of dental prior approval requests, before distributing to hygienists.
• Deliver mail to appropriate departments.
• Responsible for mailing back provider copies of prior approval requests and ensuring that both provider and recipient personal health information is kept confidential.
• Handled the switchboard, taking 2-4 calls at a time
• Alphabetize, file and box orthodontic denials, and molds to ship to providers
Lenovo Durham, NC October 10, 2006-February 31, 2007
• Responsible for inputting stolen laptops onto the Lenovo database.
October 2006 - August 2007
• Contribute to the overall cleanliness of the establishment.
• Provide customer-service by taking phone calls and answering any questions that may arise.
Blue Cross Blue Shield
May 2006 - August 2006
• Responsible for accurately inputting customers insurance claims through the computer.
• Able to locate doctors information, such as address, and state assigned number if not provided.
American Kennel Club
December 2005 - April 2006
• Responsible for inputting customers information such as addresses credit card information, background of pets? information.
• Assembled certificates to be mailed out to customers.
• Able to file information into file cabinets after making labels.
• Processed check and credit card information.
June 2005 - December 2005
• Maintain inside, and outside of establishment.
• Provide customer-service by answering any questions, mostly with how to order food from the screens.
• Responsible for washing dishes, and placing them where they need to go.
North Carolina Rate Bureau
February 2005 - May 2005
Accurately typed in clients insurance information such as policy numbers, dates, and names.
October 2002 - May 2005
• Accounting - Handle transactions and responsible for money in and out of register.
• Provide customer-service by assisting customers as needed.
• Reliable - Often come in when not scheduled due to a short staff; able to help out in other departments such as Deli, and Dairy/Frozen.
Qualifications & Certifications
ECPI Technical Institute
ECPI Technical College