Sharma - Project Management - Surat, GJ, India

Naina Sharma

Surat, GJ, India


Project Management

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Prince2 Practitioner, ITIL V3 foundation

Work History

Environment Delivery Manager

Credit Suisse

From March 2013

Roles and Responsibilities:
Environment Provisioning and Environment Test Support
✓ Drive and manage project development and testing (SDLC) from beginning to end.
✓ Identify project requirements like application, platform, project scope, goals and deliverables from Stakeholders.
✓ Draft and submit budget (RFQ) proposals, and recommend subsequent budget changes where necessary.
✓ Presentation of Quote to WAB Call (Work Authorization board) for approval..
✓ Making sure that all the connectivity (MQ, CD, HYPER) is in place before smoke testing.
✓ Coordination with stakeholder/QA/ADM to get Environment ready & delivered.
✓ Identify and manage project dependencies and critical path.
✓ Set and continually manage project expectations with team members and other stakeholders.
✓ Coordination with all teams for post delivery issue during different test phase testing.
✓ Set up daily catch up calls with the concerned teams and stakeholders for tracking project milestones and deliverables.
✓ Define project success criteria and disseminate them to involved parties throughout project life cycle.
✓ Coordinating with configuration management team to schedule and drive deployments/code drops/batch runs/RDLS in test environment.
✓ Manage changes in project scope, timelines, identify potential risks and devise mitigation and contingency plans
✓ Coordinating with L2 support team and carrying out incident management in case of issues/incidents in test environment.
✓ Making sure that the environment is up and running and the testing is not impacted

➢ Creating and maintaining the environment delivery trackers and incident trackers.
➢ Delivering the environments for smoke test.
➢ Preparing weekly status report for the projects assigned.
➢ Preparing environment delivery plan (EDP) and Environment delivery document (EDD) during study phase of the project.
➢ Maintaining Environment Delivery tracker/ Incident Tracker/ Defect Tracker/ RAG report.

Project #2
Project Details


Environment Delivery Manager

Cognizant Technology Solutions

From October 2011

Technical Exposure
Project #1
Project Details

• Title: Lloyds Banking Group Test environment management
• Client: Lloyds Banking Group
• Project Type: ADM Payments Environment Delivery Management
• Operating System: Windows XP, vFIT.
• Tools: ClearCase, ClearQuest, Rapid Deploy
• Team Size: 25

problem Analyst and project co-ordinator


November 2011 - February 2013

Roles and Responsibilities:
Role 1: Project Co-ordinator (Environment Delivery)
✓ Analyze project requirement like application, platform, Support from Stakeholders.
✓ Getting Quote (efforts) from different team to prepare project quote.
✓ Presentation of Quote to WAB Call (Work Authorization board) for approval.
✓ Arranging workshops with Project, QA & Support team to finalize Testing timelines.
✓ Coordination with Stakeholder/QA/ADM to get Environment Ready & delivered.
✓ Coordination with All teams for post delivery issue during different test phase testing.
✓ Maintaining Environment Delivery tracker/ Incident Tracker/ Defect Tracker/ RAG report
Role 2: Problem Analyst
✓ Providing email support for the ODC users.
✓ Creating and maintaining problem tracking system (PTS) based on RCA (root cause analysis) of a major incident.
✓ Raising Problem ticket for recurring incidents. Identifying root cause and documenting the same in KEDB. Updating project Documents regularly if any process changes/updates.
✓ Contributing to Continual Service Improvement. Have been member of Business Continuity Plan (BCP) team.
✓ Attend weekly / monthly and quarterly conference calls with the clients and onsite counterparts to discuss and bridge process and technical updates.

Role 3: Incident Analyst
✓ Handling low, medium and high priority incidents and ensuring their resolution within SLA.
✓ Coordinating with n-level Support Teams to get an incident resolved within SLA.
✓ Taking ownership of incident and driving it to closure. Regular follow up with support teams and end users for updates.
✓ Co-ordination & chairing of conference, WAR room calls with vendors, resolver groups and management to resolve incident at the earliest.
✓ Adhering to strict Response (95%) and Resolution (90%) SLA. Achieving desired FCR (80%) percentage.
✓ Communication about incident status to end user and stakeholders. Communicating end users, stakeholders with Outage info, Application Downtime for any...

Qualifications & Certifications

Kurukshetra University

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