P - Desktop Support Engineer - Bangalore, Karnataka, India

Nagarajan P

Bangalore, Karnataka, India

Summary

My Strength:

My strengths are that I am Quick learner, Punctual, Hard-worker, Flexible, and I always do the thing in an organized manner, having a strong sense of responsibility.

My Weakness:

My weaknesses are that I am sometimes shy to express my feelings to someone and I can easily believe in people.

Services

Desktop Support Engineer

Summary:

Windows Administrator,
Hardware & Networking

Work History

Senior IT Executive

Barbeque Nation Hospitality Pvt Ltd

From August 2014

Working as Senior IT Executive with Barbeque Nation Hospitality Private Limited
(ATMOSFIRE), N.S Playa BTM Layout, and Bangalore. Duration: Aug 2014 to till date
• Recommended and implemented approved LAN/WAN policies and standards
• Working on Active Directory accounts, configuration of Desktop & laptops.
• Producing purchase invoice report & Capex copy for senior managers Audit.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Providing technical support via helpdesk systems for a wide range of internal & external applications
• Arranging User’s Laptop, Desktop & Smart Phone, Maintaining IT Asset Documentation
• Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day IT administration
• Firewall Control, Wi-Fi Access Control
• Blackberry & Smart phone configuration and setup
• Managed IT within the regionally approved budget with Vendor coordination
• Maintained baseline of IT security standard and policies
• Meeting with individual from the local licensing authorities and regulatory bodies.
• Ensuring that all equipment is used correctly, maintained and cleaned properly

Senior System Administrator

Law Form of Naren Tappetta (www.iphorizons.com) Whitefield

December 2013 - July 2014

, Bangalore. Duration: December 2013 to Till date
• Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.
• Installation and Maintenance of Desktop PC's.
• Good in documentation and maintaining the IT inventory
• Link down Issue LAN/WAN Management to Vendor Support
• IT Asset Maintenance and documentation
• Drive Infra support KPIs and Application Support checklist
• Firewall Access & control the Fault Ticket
• Website hosting, Ftp Server ISS 6.0 & ISS 7.0
• Execute daily database backups locally and remotely
• Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day administration
• Time slip Applications Configuration
• VPN related support, FTP Server maintenance, Router & Firewall maintenance
• Daily Maintenance of Servers (performance, drive space, etc) & User Issues

PREVIOUS WORK ASSIGNMENTS

Customer Care Senior Associate

Spice BPO

March 2010 - August 2011

Worked as an IT Executive in Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore. Duration: December 2011 to December 2013.

Role: IT Executive
Employer: Lifestyle International Pvt Ltd (MAX Retail Division), Bangalore.
Responsibility
• Ensure that all Computer systems at back office and Point of Sale machines are in working conditions. In case of any issue at Point of Sale either replace with standby Point of Sale machine or resolve the issue on priority basis.
• Ensure availability of LAN, WAN & internet connectivity. In case of any issue, escalate to service provider and ensure the solution.
• Ensure smooth function of ORPOS application at store and perform jobs directed by corporate IT.
• Installation and Maintenance of Desktop PC's.
• Vender coordination Inward and Outward Process
• Good in documentation and maintaining the IT inventory
• Infra Helpdesk Tracking once in 3 hours Clear the E-ticket
• Link down Issue LAN/WAN Management to Vendor Support
• IT Asset Maintenance and documentation
• Drive Infra support KPIs and Application Support checklist
• Backup recovery in proxy and Sql Server
• Website hosting, Ftp Server ISS 6.0
• Good in documentation and maintaining the IT inventory
• Troubleshoot hardware and software issues and regular application installations, configurations, and day-to-day administration
• Daily Maintenance of Servers (performance, drive space, etc) & User Issues

System Administrator

Government of India

March 2008 - September 2009

Multimedia Photo Shop & Desktop Support
Project Handled
Title NAMAMI
Client Government of India
Description Digitization of Manuscript
Duration Mar'08-Oct'09
Team Size 10 Members
Role Scanning and Image Enhancement
Tools and Methodologies

Service Engineer

ACCEL FRONTLINE

November 2005 - May 2006

Qualifications & Certifications

Engineering

Accel It Academy

Senior Secondary

BCS

Madurai Kamaraj University

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Nagarajan P provides the following services:


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