Airport Ground Crew, Customer Services ,Banking, Six Sigma,Front Office

Work History

Customer Service Executive - Operations


From October 2009

HDPL has given me the opportunity to enhance my skills which i brought forward from my previous employer and be a part of a global team.

• Analytical & Negotiation Skills
• Managing Personal objectives and enhancing Performance
• Team Work
• Customer Service Skills.
• Excellent Communication Skills


• As the assistant to LCR for RECCHS/RECALLS PROCESSING/RECALLS OUT assisting the processes & the AMOs to resolve compliance & ICD related matters by taking remedial actions for previous findings & not to receive any findings in future which includes mandatory training completion before the deadlines & undertake other compliance checks without any hitches
• Coordinating the continuous Quality improvement team (CQI) in order to identify areas of improvement and enhance the process.
• Has shown great responsibilities & commitment while given the opportunity to lead a special project which includes motivating the team to complete all volumes in the queues & to reduce the hold over with minimum supervision of the line managers.
• Acting as a referral point and helping team member in resolving complex items.
• Have taken the initiative in the pen holder project in year 2010
• Have trained staff in RECCHS queues
• Have taken part in international women's day in 2010
• I have participated in GSC Carol competitions since year 2010
• Organized the 5th year celebration's for RECCHS
• Took the initiative to decorate the lift lobby for the Christmas décor competition
• I was given the task of successfully completing the projects which was assigned to my process
• Initiated the stress buster event for anushka's patch 2012

Team Leader – Operations

Brumby’s International

May 2006 - September 2009

With my exceptional performance i was promoted as a team leader to drive subordinates to achieve service excellence by giving timely feedback on daily targets.

 Managing team performance
 Conducting monthly reviews and Yearly Appraisals
 Liaising with business partners to coordinate work.
 Monitoring and motivating team members to archive corporate goals


Cost Saving Project

I have contributed a sustainable saving of USD 11354.37 (above USD 1000 per FTE) which is completed and signed off. And was nominated for 100 club

Qualifications & Certifications


Bishops College

General English

Bishops College

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