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Oberfoell - Hotel Staff - London, UK

Nadine Oberfoell

London, UK


Hotel Staff

Work History

Guest Service Coordinator

Future Leaders Program

From November 2013

Responsibilities: Check-in and check-out of guests, making adjustments to guest profiles and reservations, arrival checks, taking care of VIPs, ensuring excellent guest service through internal and external meassurments e.g. Trip Advisor, responsible of maximizing the revenue e.g upgrades, making sure all systems are well maintained and managed effectively (Opera), excellent communication between front office and housekeeping.

Graduate Management Training

Radisson Blu Edwardian

September 2013 - November 2013

Program Overview: overseeing daily operations, getting to know all departments in a hotel property, F&B and Opera training

sales, buying and finance

Josef Oberföll GmbH

June 2013 - September 2013


Spa Receptionist Hotel Reid's Palace Madeira

June 2011 - December 2011

Portugal (Leading Hotel of the World)
Responsibilities: Managing spa booking, guest satisfaction, special request, promotion of spa products.


F&B Department (room service, banquets and restaurant

December 2009 - June 2010

"Pavillion") Hotel Baur au Lac
Zurich, Switzerland (Leading Hotel of the World)
Responsibilities: Food delivery, taking care of guests, hygiene control.


Steigenberger Europäischer Hof, Baden-Baden

June 2005 - July 2005


Josef Oberföll GmbH

January 2004 - June 2009

Qualifications & Certifications

Les Roches International School of Hotel Management Bluche

Economics and Business Studies

Commercial High School

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