Gowie - Personal Support Worker - Toronto, ON, Canada

Nadine Gowie

Toronto, ON, Canada


Personal Support Worker


I can provide care for clients including bathing, toileting, dressing, grooming, oral hygiene, Ensure safety transferring from wheelchair, bed and commode, encourage activities, assist with daily living activities and promoting independence, assist with range of motion exercises , observe and report changes in clients condition, monitored and document progress /changes , take client blood pressure, served meals and assist with feeding if necessary.

Work History

Dunfield Retirement Resident

PSW Student Placement

Personal Support Worker student

Leisure World O'Conner

caring for clients, giving baths, partial and full bed bath, toileting, dressing, grooming and oral hygiene, transfer from bed, wheelchair and commode, bed making , assist with feeding , activities daily living, range of motion exercises, monitored and document progress and changes, promote independence and provide a safe and clean environment

Shepherd Village

• Provided basic care for clients; including bathing, toileting, dressing, grooming and oral hygiene
• Ensured client safety by being proficient with wheelchair, bed, and commode transfers
• Organized and prioritized bedside care with careful attention to client participation and needs
• Demonstrated enthusiasm by encouraging and participating in client activities
• Assisted clients with daily living activities while promoting independence
• Assisted clients with a range of motion exercises such as flexion and extension
• Observe and report on changes in clients condition to supervisor
• Report and record clients intake and output to assist in patient care
• Monitored clients status to document their progress and to maintain prescription records
• Took clients blood pressure, temperature, pulse and respiration to ensure constant care
• Served meal trays, fed and assisted clients; offered polite assistance with menu selection
• Upheld high standards by maintaining client confidentiality and a clean and safe environment

Quality Analyst

Omega Direct Response

Coached and monitored sales calls ensuring integrity, direct interaction with clients on monitoring
sessions, while assisting with the selling techniques and compliance.
• Attended calibration sessions
• Assumed the role of team leader to cover absent employees, to coach new employees, resolve disputes, and provide sales reports in the supervisor's absence
• Provided coaching to new hires and side-by- side monitoring

• Reviewed reasons for high cancellation of sales to determine the root causes and implement strategies for improvement; ultimately increasing sales and customer satisfaction
• Auditor - worked in conjunction with QA Department ensuring quality of English sales
• Worked alongside IT Department when script changes were requested by clients
• Contributed an Increase in sales by working on both outbound and inbound campaigns
• Attended new hire training classes and calibration with client

Qualifications & Certifications

George Brown College

Glengoffe Comprehensive High School

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