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Golovneva - Cruise Line Worker - Sunny Isles Beach, FL, USA

Nadezda Golovneva

Sunny Isles Beach, FL, USA

Services

Cruise Line Worker

Summary:

• September 19 2013 to Present Trios Restaurant Miami Beach, FL Hostess/Bartered Main responsibility to meet the needs of all guests visiting restaurant. Answer the phone, book reservations, greet guests upon arrival, answer questions and provide any necessary service to ensure the guest satisfaction. • February 2013 – August 2013 SoBe Stuffing / Miami Beach, FL Accurately prepare and serve cocktails to customer satisfaction. Assist in opening, mid-shift, and closing procedures. Cash and credit handling procedures on a POS system. Set up bar for night service. Mixing, serving and pouring drinks. Work in a high paced and crowded establishment. • March 2011-January 2012 Fun Tours Cruise Ship, Los Angeles, CA. • March 2011-September 2012 Hilton Garden Inn, Orlando, Fl Part -Time Cocktail Server . • January 2011 – January 2013 Sales/ Lucky Eye , Universal Studios, FL Assisted customers with product selection and queries. Investigated and resolved customer complaints. Set up store displays. Operated cash register as and when necessary. Handled inventory and stocks. Inspected merchandize for quality and quantity • November 2009 – January 2011 Purchasing -Sales/ Ztd Hightech Solution, FL Work on the customer request and price search . Replace a order to vendor and follow up purchase order from customer
2

Education and training • August 2005 - May 2009 Business Administration - Interamerican College Russia • September 2010 – May 2012 Valencia College, Orlando, FL
Professional Profile
• Motivated feed server / bartender seeks restaurant position with potential for advancement. • Excellent customer relation and team building skills. Natural leader with ability to motivate others and provide super service.
Food Server • Provi

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