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Unal - Banking Professions - Enfield, Greater London, UK

Naciye Unal

Enfield, Greater London, UK

Services

Banking Professions

Summary:

Staff Leading, account opening, credits and loans, HNW account management, payments. money transfers via chaps, swift, f/x ..
AML, KYC ,CDD.

Work History

Branch Manager

Dreams Limited

October 2012 - May 2014

• Reporting directly to the Area Manager,
• Managing a successful team of 4-5 members.
• Ensuring the branch achieves monthly/yearly sales and business targets and KPI's
• Accountable for staff performance according to company performance management procedure and co-ordination of training programs for team members.
• Marketing new products for new and existing customers identifying cross sales opportunities.
• Responsible for branch recruitment and candidate interviews.
• Responsible of order amendments, responsible of branch contact pot.
• Ensuring the work is carried out by the team adheres to all specified company procedure, retail standards and relevant external requirements.
• Responsible for branch compliance, monthly branch audit and being responsible for corrective actions.
• Management of customer complaints.
• Control Health Risk assessments as Health and Safety Officer.

PA/ Finance Administrator

Finance International Ltd

May 2010 - September 2012

• Reporting to Managing Director.
• Managing active calendar of appointments, Responsible for financial record keeping and administration.
• Liaising with internal staff, clients and customers on behalf of MD to build successful working relationship.
• Assisting MD in the customer meetings regarding their personal or commercial credit needs.
• Ensuring all documents of customer credit applications are properly administrated and monitored according to financial regulations and controls.
• Processing payments, ensuring outstanding payments are kept to a minimum.
• Reconcile company accounts, sales and purchase ledger.
• Facilitating business development and enhancing the marketing strategy.
• Reacting to incoming issues, prioritizing concerns and communicating with the MD for improvement of the business continuity and company compliance processes.
• Coordinate training programs for team members according to business strategy.

Business Continuity Plan Project Coordinator

Finance International Ltd

December 2010 - June 2011

2008, 2009, 2010 Customer First Champion, Turkishbank UK Ltd.

Induction Training Supervisor

Turkish Bank UK Ltd

February 2007 - April 2010

Assistant Manager

Turkish Bank UK Ltd

February 1999 - April 2010

• Reporting directly to the Area Manager.
• Managing a successful team of 6-8 members.
• Ensuring the branch achieves quarterly /annual business targets.
• Monitoring branch budget.
• Marketing new products for new and existing customers
• Member of the Operation, Internal Audit, Health and Safety and Money Laundering Committees.
• Ensuring the work is carried out by the team adheres to all specified bank procedure, standards and relevant external requirements, including Bank Procedure and Manuel as well as financial crime and Money Laundering Regulations.
• Responsible for authorization of Swift payments/messages and FX/MM transactions.
• Accountable for staff appraisals and co-ordination of training programs for team members.
• Management of customer complaints.
• Handling all issue sheets from internal audit and being responsible for corrective actions.

Projects

Business Continuity and Compliance

Facilitating business development in recruitment, customer service, compliance and enhancing the marketing strategy.
Reacting to incoming issues, prioritizing concerns and communicating with the MD for improvement of the business continuity and company compliance processes.

Qualifications & Certifications

Banking Code and Practice

Customer 1st Journey in Dreams Academy

Mathematics

Hackney Community College

Econometrics and Quantitative Economics

Uludag University

Bursa College

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