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Passenger Services Agent at Heathrow's busiest terminal
November 2010 - August 2013
) London Heathrow Terminal 3:
• Working as a Passenger Services Agent at Heathrow's busiest terminal.
• Do the check-in for Scandinavian airlines, Emirates, Turkish, Thai, Eva air and Vueling.
• Boarding the flights at the gate.
• Providing Excellent Customer Services.
ASSISTANT MANAGER in Ryman stationers
May 2008 - November 2010
Responsible for opening/ closing store and securing cash.
• Supervise the shop floor.
• Daily cash handling.
• Filing all the invoices and receipts.
• Cover the Till.
• Carrying out staff's weekly appraisals
• Helps in Deliveries of Goods comes in shop from Warehouse.
December 2007 - May 2008
Handle all Cash, Credit and Cheque transactions within the store.
• Implement use of the "after sale technique " to sell add on products
relating to the product sold.
• Completion paper works (Invoices, Purchase orders, Inquiries,
Packing slips, Orders, etc.)
• Responsible for closing store and securing cash.
Provided Excellent Customer Service
Airblue Airlines Limited
September 2005 - November 2007
Worked as Supervisor for more than 2 and a half year.
• Allocating the duties to staff.
• Supervise the briefing area and Check in agents.
• Coordinate a variety of task in a fast-paced environment.
• Handel paper works.
• Flight closing and Flights summary preparation.
CUSTOMER SERVICES AGENT in Mobilink Call Centre
June 2005 - September 2005
Main functions were to receive calls from clients and customers.
• Help customers with their complaints and orders.
• Provide information relevant to the package and billing queries.
part time Line lead
Spectrum Supply Chain Solutions Inc
May 2001 - August 2001
Quality control & related activities.
• Order Picker as well as checked inventories and received supplies.
• Health and Safety.
• Security workshop.
• Product Knowledge and Print Media.
• Risk management
• BPSS(Basic Passengers Services Skills)
• APSS(Advance Passengers Services Skills)
• DGR(Danger Goods Regulations)
• FRTC(Forgery Refresher Training Course)
• Altea check-in System
• Basic training for Customer Services from Mobilink.
Qualifications & Certifications
Preston University Islamabad Pakistan
Punjab College of Commerce Pakistan
GOVT College for Women
Anglo Arabic Public Secondary School Pakistan
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