- Full time
- Part time
- One time
cisco router and switch configurations, network management
Customer Support Technician
MTN Business Customer Support
May 2011 - May 2013
➢ Remotely deploy configuration on customer routers, switches and firewalls;
➢ Resolve customer network faults, escalations and new installations by tracking from start to finish;
➢ Give Advise on upgrades or downgrades and new products;
➢ Work directly with first line support, suppliers like Telkom, vendors like Cisco, Juniper and 3com;
➢ Save costs by dispatching technician and replacing equipment when necessary and working within SLA;
➢ Manage projects from start to end working with Service Managers, technical staff and customer;
➢ Manage GSM network for MTN locally and abroad;
➢ Manage customer network in African countries and abroad;
➢ Available to work shifts, standby and long hours; and ➢ Provide daily, weekly and monthly reports according to customer requirements.
August 2008 - March 2011
➢ Managed and monitored customer network;
➢ Dispatched technician when there is a fault;
➢ Did testing on customer's network;
➢ Wrote monthly reports about customer network;
➢ Remotely deploy configurations on customer routers and switches;
➢ Advised customers about the network;
➢ Make sure Service Level Agreement is met at all times
➢ Managed projects i.e.
T20 World Cup
o National Elections;
o Confed Cup; and
o 2010 Fifa World Cup.
➢ Was on standby 24/7 and worked overtime when needed; and ➢ Trained and mentored new recruits.
EMPLOYMENT HISTORY [CONTINUED]
Department: Managed Customer Network Operations Department
September 2005 - July 2008
➢ Managed network for corporate clients;
➢ Installed data lines, routers and switches;
➢ Configured routers and switches;
➢ Installed and managed LAN and WAN for Corporate clients i.e.
o Old Mutual;
o Nedbank; and
o Standard Bank.
➢ Installed Fibre Optic cables for corporate clients;
➢ Planed and installed wireless zones (hotspot);
➢ Fault finding and clearing; and
➢ Marketed company products.
Data and Advance Special Services
August 2003 - August 2005
➢ Installed the following:
o PABX systems (DPS, Calypso, Jupiter, Diana, OptiCon, ISDN and ADSL unit);
o Hardware and software upgrades Exchange line Connections;
o Basic rates
o ISDN lines; and
o Junction lines
➢ Product marketing and customer satisfaction, Quality assurance (investigations) Fault-finding and fault clearing; and ➢ Job planning, cable erection and termination.
Department: Access Network Operations
MNC Software Provision
Up to March 2011
Up to July 2003
➢ Exchanged line connections, ISDN lines, Junction lines, Customer satisfaction, Quality assurance;
➢ Fault-finding and fault clearing on lines.
EMPLOYMENT HISTORY AND REFERENCE(S) [CONTINUED]
Student Assistant and Project Coordinator
(3 Phase fault detection System)
➢ Issued application forms, Data capturing, Student selection, Room allocation, sending mail to students, addressing queries and questions;
➢ Researched, site visits, attending meetings, reports submissions, buying components, presentations.
Senior Technician and Project Management
➢ Field Work, Budgeting, Wrote Reports, tenders and quality management.
Qualifications & Certifications
Project Management I
Cape Peninsula University of Technology
Ndamase State High School
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