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Guerrido - HR - Jacksonville, Florida, USA

Myrna Guerrido

Jacksonville, Florida, USA


HR Professional looking for a rewarding and challenging opportunity in a fast-pace company. Possess skills in Management, Customer Service, Multi-tasking, Administrative, Problem-solving, and Case Management. Bilingual in Spanish.



Work History

Contact Representative GS-6 (Seasonal)


January 2014 - July 2014

12/2012 - 06/2013

• Provided technical assistance to individuals and/or businesses primarily through telephone interaction
• Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities
• Secured, analyzed and protected sensitive personal and financial information
• Developed, analyzed and evaluated information involving the research of computerized records by accessing multiple online/database systems

Workforce Services Representative

Work Source

May 2009 - March 2012

• Provided and facilitated training, education, career counseling and job placement services to a broad range of customers
• Recorded and monitored customer interaction and contact on a daily basis by entering applicant information into various spreadsheets/databases, and OSST Applicant Tracking System
• Provided information to customers on the OSST system, labor market information and hiring trends, job qualifications, employer demands (job criteria) and training opportunities available through community resources and refer to job openings as appropriate
• Assisted customers with all core employment services: internet usage, completion of on-line applications, posting of resumes and referral to job openings
• Referred customers to community resources for appropriate employment related services and performed placement services as required


NAS Keflavik

November 2000 - October 2006

• Managed the day-to-day operations of 150 personnel, project management, and objectives that provided an employee-oriented, high performance culture that emphasized empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a productive workforce
• Responsible to Senior Management and acted as Human Resource Liaison in all matters of Equal Employment Opportunities, Harassment investigating/reporting, and scheduling training for newly assigned personnel
• Coordinated the administration of 550 surveys to assess organizational employment climate
• Conducted Needs Analysis activities for tracking of complaints, and charges filed, settled and concluded, and interpretation of data, and managing Affirmative Action Plans
• As Administrative Manager, directly responsible for accurate and timely processing of 663 items of correspondence, 48 service awards and recognition programs, and 97 personnel evaluations
• Facilitated four employee Rights & Responsibility workshops for 60 newly assigned personnel
• Briefed, organized and assisted in internal investigations and facilitated in conflict management, dispute resolution, negotiation, and mediations
• Partnered with multiple department's across organization and highly involved in multi-cultural Heritage Month Observance Committees to increase organizational awareness
• Utilized multi web-based systems to disseminate, gather and interpret equal employment opportunity/harassment data of organizational climate
• Collaborated with city, state, and federal organizations in administering and enforcing Alternative Dispute Resolution regulations, policies, theories, principles, and methods for organization


United States Navy

September 1997 - October 2000

• Taught, guided, and coached over 1000 service members in aircraft systems instruction and hands-on training
• Delivered instructor-led and web-based training, defined and implemented appropriate training effectiveness measures
• Collaborated with subject-matter experts to design relevant, engaging and applicable learning solutions that promoted knowledge, skill transfer and compliance
• Maintained, updated, revised instructional curriculum, Department of Defense manuals and instructions, and organizational newsletter
• As Master Training Specialist, trained, interviewed, tested, and qualified aircraft systems instructor candidates and participated in the selection boards

Society for Human Resource Management (SHRM) National Association Member
Webster University Student SHRM Member

Qualifications & Certifications

Human Resources Management/Managerial Leadership

Webster University

Electronics Management/Systems Technologies

Southern Illinois University

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