Charlery - 911 Dispatcher - Toronto, ON, Canada

Myrna Jaz Charlery

Toronto, ON, Canada


911 Dispatcher


As a holder of a diploma as a Medical Laboratory Technician, I know I can be a great contribution to your firm.
I’m a dynamic and goal-driven leader offering 6+ years of Personnel Management and Supervisory experience and am seeking an opportunity to add value to your company. Also offer 4 years as a Laboratory Technician.I also have over 10 years in call center and customer service experience. I am a quick learner and dependable person willing to work my best to ensure company saticifation.

Work History

Circulation Distribution Manager

Toronto Community News

March 2009 - January 2013

* Accountable for the hiring and training of new staff; oversaw the responsibilities of 35 employees
* Supported tenured staff in transitioning from print to electronic processes including creating e-calendars and personnel schedules which improved customer service and reduced costs
* Continually recognized by employees as an exceptional manager focused on customer satisfaction
* Held weekly staff meetings to boost morale and cultivate excellent departmental culture; organized team building exercises and staff outings for appreciation and motivational purposes
* Implemented highly successful carrier incentive programs such as $1K academic scholarships
* Worked alongside the Director of Circulation by attending face-to-face advertising client meetings
* Accountable for sending weekly payroll to head office to ensure timely and accurate employee pay
* Cross-trained with various departments to gain understanding of the business; contributed to the community as a member of the sponsorship departmental team and Health & Safety team
Selected Achievements:
➢ Took initiative to mentor staff in bi-weekly 1-on-1 skill assessment sessions to identify areas of improvement; focused on helping employees maximize their potential and consistently ensured that all staff felt valued and appreciated by implementing positive reinforcement tactics

District Representative Supervisor

Toronto Community News

June 2007 - February 2009

* Hired 100+ carriers after given the control over staff hiring decisions by senior management
* Ensured a carrier rate of 50% despite high turnover; acted as the go-to for carrier support and issues
* Demonstrated versatility by stepping into delivery roles numerous times to ensure the timely service for residential clients; interviewed carriers face-to-face and confirmed parental consent was given
Selected Achievements:
➢ Promoted to Circulation Management position despite lack of seniority due to the Director of Circulation, Publisher and the General Manager's consistent recognition for excellent work ethic

Toronto ON C: 647.703.3663

Targeting Roles in:
Professional Experience 'd

ESL Teacher

English First

March 2005 - March 2006

* Prepared varying lesson plans for the Kindergarten, High School and Adult levels for 15 students
* Reported progress and organized extracurricular activities to enhance language learning opportunities

Clinical Coordinator

September 2004 - February 2007

* Recruited participants for pharmaceutical research and ensured compliance with the company's regulatory and safety standards; ensured company protocol, SOPs and GCP guidelines were met
* Executed pre-study tasks including results, subject pre-eligibility and communicated information to other clinical staff; performed venipuncture, 12-lead ECG, vital signs, urinalysis and drug screenings

Assistant Manager


March 2002 - September 2004

Reconciled cash balances in nightly store closings; counted inventory and scheduled product fulfillment; prepared work scBLhedule for all sales staff members and was the go-to in customer service assistance

Qualifications & Certifications

Management Training Certificates

Yorkville University

Medical Lab Technician

CDI College

English as a Second Language

University of Toronto


CDI College

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