Smous - Junior Safety Officer - Johannesburg, GP, South Africa

Mxolisi Alfred Smous

Johannesburg, GP, South Africa


Junior Safety Officer


have completed Samtrac, Incident Investigation,Ashep and introduction to samtrac at Nosa.
First year student at unisa registered for a diploma in safety management

Work History

Enquiries Consultant

Nedbank Ltd

From April 2012

* Problem and query resolution; advise and educate clients regarding * the process in terms of blocking cards; account balances; issue tax
* and account statements ; issue new cards and encode cards.
* Process application for banks on cheques and guarantee cheques
* Check and forward building loan pay outs, loading and cancelling of * stop payments, stop orders, profile, administer settlement documents
* eg ABF, insurance policies. Tracing of cards, cheque books and deposit
* books; escalate unresolved queries, housekeeping and merchandising
* and image of work station; manage follow up calls and complaints escalating complaints to next level of management.
Reason for Leaving: my current position

Reliving Team leader client services


* Monitor and motivate Tellers & Back office line and foreign ITO
* Contribution to Achievement of branch sales through loading passing
* on leads, Retention of Client, building staff capability trough resource
* Allocation (career pathing for stuff) & Communication, performance
* Management Coaching, Human resource, Industrial relation
* Recognition, Recruitments, employment Equity, (Talent management)
* Motivation of direct reporting Staff. Ensure compliance and * Conformance Through accuracy of documentation, legislation,
* Risk and safety management e.g. take overs, Conformance reports,
* Prevention of fraud monitor frauds trends) escalation process in terms
* Of Systems, reporting on Human on Human resources Training & sales
* Leads, Housekeeping (clean desk Policy etc.) Responding to daily email
* Communication, Management of end of day Process by tellers;
* Management of Treasury E.g. .custodian (check treasury dual control)
* Action teller reports, authorization, signing off Teller audit rolls at the * End of the day ensure teller Queries are handled by banker Fulfilment,
* Ensure Teller deposits have been sent to the relevant Department,
* building relationship with clients networking with various clients, and * Reviewing Client feedback
Reason for leaving: was not my permanent role

Position: Reliving Foreign Teller
Company: Nedbank Ltd
* Buying & selling of foreign bank notes, Travelers cheques and Travel card
* Monitoring the cash flow for the department
* Attesting of imports and exports documents F178 & NEP
* Capturing of international transfer both inward & outward
* Compiling documents for offshore investments
* Booking of exchange rates with relevant Departments for both individual and business clients
* Sending of International payments to Nedbank global
* Compiling daily foreign report
* Ordering of foreign Drafts dispatching of foreign and notes Daily from treasury
Reason for...


Nedbank Ltd

February 2009 - April 2012

* Processing of cash and cheque deposit, cashing cheque and cards
* withdrawals and inter accounts transfers, daily balancing of cash
* and total treasury balance, creating a unique client experience by * attending to the transactional and banking requirements/ needs
* of clients and refer cross sell opportunities. Adhere to teller
* procedures and refer fraudulent transactions to group risk.
* Housekeeping for the department and to ensure continuous
* adherence to and quality of all technical processes and standards in * order to drive value creation for customers. Participating in a team
* work and co-operation, team work can extend beyond boundaries
* of the department.
Reason for Leaving: Moved to Enqueries position

Bulk Teller


April 2006 - September 2007

* Taking deposits, cheques deposits, printing daily
* Reconciliation, Cash balancing daily, preparing the balance sheet,
* counting of bulk notes and coins
Reason for Leaving: Job at Nedbank

Qualifications & Certifications

Safety Management diploma


Incident investigation




Stanza Bopape High School




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