Mollagee - Facilitator - Randburg, GP, South Africa

Mussadiq Mollagee

Randburg, GP, South Africa

Services

Facilitator

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Forensics Analyst

FSFG

From September 2010

Responsibilities
• The analysis of applications using various software tools in order to validate information
• investigation of disputed purchases and accounts
• Monitoring of the fraud alert systems
• Assisting in the New Account Fraud Prevention
• Communicating with the various Operations departments, Financial institutions, stores and customers
• Assisting in ensuring that the departmental objectives are achieved
• Carrying out any reasonable requests that may be required
• Assisting stores in the apprehension of Fraudsters and recovery of valuable items

Reference Nwabisa Nqabeni 073 715 9643

Team Supervisor

FSFG

June 2008 - August 2010

Responsibilities
- Managing a team of 15 members, encompassing;
- Monitoring agent productivity and provide coaching and training in areas of concern
- Providing support for agents to escalate I Rate customers.
- Provide Customers with feedback regarding status of account, handling any disputes or queries.
- HR functions within team. i.e.: Counseling and disciplinary issues
- Staff motivation, coaching and development
- Generating action plans to ensure targets are achieved and setting goals for agents.
- Evaluating agent's calls on a daily basis.
- Handling customer complaints and queries.
- Assessing all agents on Quality Assurance standard set out by department
- Assisting call centre agents with difficult debtors
- Monitoring exceptions reports and implementing corrective measures
- Compiling progress reports on operations and updating collections reduction figures on an day to day basis
- Managing High balance accounts and giving feedback on status of accounts as well as actions taking to cure accounts.
- Managing and Signing off of Time and attendance timesheets
- Drafting and Facilitating of training sessions for call centre agents based on business and departmental requirements
- Currently in 2ic (2nd in command) role as floor co-ordinator
* Auditing of high balance accounts
* Auditing of Quality Assessments
* Ensuring all splits running on the system are productive
* If necessary provide alternative target strategy
* Provide coaching and training for supervisors in areas of development

Reference Mrs. Debbie Van Zyl (021) 9381689 ( between: 1700-2100) or 079 353 9511

Credit Advisor

FSFG

October 2005 - May 2008

Responsibilities
- Worked on Vision21 and Magellan systems
- Reached consensus with clients regarding realistic and suitable payment plans
- Attended to 30 days up until 120 days delinquent accounts
- Advised debtors in the event of their accounts being handed over to the Attorneys
- Attended to inbound/outbound calls on delinquent accounts to obtain payment
- Attended to debtor queries and assisted in rehabilitating their accounts
- Minimized written off accounts
- Detected fraudulent opening of new accounts
- Traced missing payments and updated or escalated to Finance Department to be resolved
- Attended to interest calculations and explained the process to customers
Reference Mrs. Debbie Van Zyl (021) 9381689 ( between: 1700-2100) or 079 353 9511

Sales Assistant

Chicanos cc

December 2004 - January 2005

Reference
Ismail Moolla (Owner)
(021) 930 4025
(cell) 083 786 9883

Sales Assistant

Parow Centre

December 2003 - November 2004

Reference
RusselFaulman (Senior Sales Assistant)
(021)939 0120
(Cell) 084 589 5166/084 7070 645

Qualifications & Certifications

MANAGEMENT

UNISA

LAW

UWC

English

Parow High School

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