Gratela - Human Resources Professional - Manila, NCR, Philippines

Murky Gratela

Manila, NCR, Philippines

Services

Human Resources Professional

Work History

Business Unit Manager

CONVERGYS CORPORATION

December 2010 - January 2012

24th floor Robinson's Equitable Tower, ADB Avenue, Ortigas, Pasig City
December 16, 2010 to January 24, 2012 - Business Unit Manager
Reporting to: Senior Business Manager
• Accountable for 8 technical Support Team Leaders, 120 Technical and Customer Support agents (Tier 1 and 2)
• Currently tasked as the Site POC for Retention and Talent Management

Talent Development Manager

CONVERGYS CORPORATION

December 2009 - December 2010

Convergys One Bldg., Ayala Avenue corner Salcedo St. Makati City
December 16, 2009 to December 16, 2010 - Talent Development Manager
• Reporting to: Talent Development Senior Manager
• Conduct systematic needs assessments to identify and assess organization wide learning and/or program needs related to their discipline or function.
• Identify gaps for learning opportunities and communicate program or service design recommendations based upon assessment results.
• Create solutions to address organizational needs and recommend learning and service interventions.
• Design and develop OD programs and services related to management & leadership development, performance management, talent management, and technical training.
• Develop communication and other plans that support implementation and success of program changes.
• Facilitate systematic planning process by managing projects, including establishing objectives and outcomes, developing work plans and schedules and analyzing and mitigating risk.
• Build relationships with business and resource unit leaders and employees.
• Develop an internal and external network with Operations and Offline Support to assist with building their respective Site Leadership bench strength and to ensure that there are a pool of talents that are ready and available to tap in case of ramps required by the Clients.

Site Operations Director

GLOBAL CONNECT eSOLUTIONS

October 2007 - November 2009

Reporting to: President and C.E.O.

Operations Manager, Linksys Inbound-Upsell Level

CONCENTRIX PHILIPPINES, I.T

December 2006 - December 2007

Bldg. 2, Damosa I.T. Park, Mamay Road, Davao City
December 1, 2006 to December 15, 2007
Operations Manager, Linksys Inbound-Upsell Level 1 Technical Support
• Reporting to: Site Operations Director

Senior Team Leader and Quality Head, Outbound

SIX ELEVEN GLOBAL SERVICES

June 2006 - December 2006

2nd Floor Tumble Tots Bldg. Mabini St. Davao City
June 16, 2006 to December 1, 2006 (Contractual)
Senior Team Leader and Quality Head, Outbound

Team Leader/Workforce Management, Bellsouth Dial Up Inbound Technical Support

CONVERGYS CORPORATION

April 2004 - June 2006

24th floor Robinson's Equitable Tower, ADB Avenue, Ortigas, Pasig City
April 15, 2004 to June 15, 2006
Team Leader/Workforce Management, Bellsouth Dial Up Inbound Technical Support
• Reporting to: Operations Manager

E. Rodriguez Jr. Ave., Libis Quezon City

DIGITAL TELECOMMUNICATIONS PHILS

September 2003 - April 2004

Call Center Supervisor, Inbound Dial Up Local Exchange


EASTERN TELECOMMUNICATIONS PHILIPPINES, INC., 9th Floor Telecoms Plaza Bldg., 316 Senator Gil Puyat Ave., Salcedo Village, Makati City

Sales Officer, Outbound Customer Service

Tele

February 2002 - August 2003

Branch Manager for Food and Beverage, Princess Cruises Ltd

MAGSAYSAY MARITIME CORP

February 1999 - March 2001

520 T. M. Kalaw, corner Ermita Street, Manila
February 1999 to March 2001
Branch Manager for Food and Beverage, Princess Cruises Ltd.

Room Service/Restaurant Manager

SHANGRI-LA HOTEL MANILA

May 1995 - July 1998

Room Service Captain Waitress

Roxas Blvd

November 1992 - May 1995

Sales Assistant/Food Checker

MANDARIN ORIENTAL MANILA

June 1992 - November 1992

May 15, 2014 - Corporate Services Manager

BRITISH EMBASSY MANILA

Reporting to: Deputy Head of Mission
• Oversight of Embassy's Local Budget, Residence, HR, Learning and Development, Administration and Diplomatic Family Welfare Services.

Qualifications & Certifications

Management

Ateneo de Manila University Center for Organization Research and Development

Speech Communications

University of the Philippines, Los Banos College

St. Scholastica's Academy

Wayne Valley High School

Colfax Jr. High School

St. Scholastica's Academy

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