Branch Operations Manager
From October 2007
Development Credit Bank Ltd
Jobs Handled: Branch Operations/Audit/Compliance/KYC/AML
• Audit, Operations, as well as monitoring overall growth and business of the Branch along with the Branch Head.
• KYC of Individuals, Companies (Pvt Ltd, Ltd), Trust, Societies, Clubs, Associations. Individually handle Account Opening Forms for the entire Region - EAST.
March 2007 - October 2007
HDFC Bank Ltd
Jobs Handled: Customer Queries/Front Desk/Authorizations
• Rendering NRI services to clients, issuance/effecting of TT, Wire Transfer, for NRI customers
May 2006 - March 2007
Responsible for controlling all business processes that are critical for the success and profitability of the branch/ bank, apart from the critical aspects of Operation, the job profile also includes Priority Banking and Banking Development.
• Reporting of Six-Sigma, taking actions to maintain six-sigma level, responsible for all supervisory functions supporting critical business processes relating to Fixed deposits, Demand Drafts, PO.
Customer Service Officer
September 2004 - April 2006
Responsible for all operational aspects of Retail Branch, including service delivery.
September 2003 - March 2007
ICICI Bank Ltd
Jobs Handled: Customer Queries/Front Desk/Authorizations.
(I) Officer Trainee
September 2003 - September 2004
All operation related to cash, Demand Draft/Pay Order, handling of both Inward/Outward clearing operations on an average of 1500 instruments, of Cash Management Services viz. Collection of Outstation cheques, processing cheques for local clearing (both collection, payment of dividend warrants and Interest warrants.
Qualifications & Certifications
Bachelor of Commerce
Secondary_South Point High School