Mamatho - Driver - Midrand, South Africa

Mulalo Eric Mamatho

Midrand, South Africa



• Extensive working knowledge of Operating systems, windows 7/8,and other MS Office2010/13 Applications
• Knowledge of the Internet and TCP/IP protocols and windows server 2008/2012
• Sound knowledge of Routers and Switches (Cisco Routing and IP subnetting & troubleshooting),
• Sound knowledge of LANs, WANs, and Wireless networks and associated hardware/software.
• Troubleshooting hardware/software issues and replacing hardware on both desktop and laptop PC’s
• Sound knowledge of cash dispensing equipment (ATMs) / TCR
• Client and peripheral hardware, operating systems
• Network equipment components and protocols
• Scanning technology hardware and systems
• Mobile data communications and terminal hardware
• Knowledge of data capturing using biometric system, IBS & BP
• Remote Desktop Support
• Sound problem-solving and analytical skills
• Great team player and time management skills
• Able to prioritize and focus on tasks



  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

EUC Support Engineer


From June 2014

-Deliver first and second line technical support on all Users within area of service.
-Responsible for upgrading and maintaining end-user software versions and equipment.
-Troubleshoot problems in terms of Hardware/ system errors,3G/VPN and if needed escalate
-Co-ordinate, install, set up and complete Nedbank Branches moves with regards to IT equipment
-Effective and efficient handling of assigned incidents around Gauteng and closing of calls
-Provide Remote Desktop Support Technician
-ESM Web tool for Remote Desktop Support
-MS Bitlocker Administration and Monitoring
-HP Service Manager for incidents, updates and closing of calls/Macs
-Resolve calls remotely and Update Call Logging System
-Maintenance of all hardware / software, Network printer and 3G/VPN/Junos pulse
-install, configure Tellers and TCR equipments

Senior Operator(assistant team leader)

previously employed at Cash paymaster service

May 2002 - February 2011

- Assist Team Leader with counting of cash before and after payment
- Assist Team Leader with cash balancing after payment
- Assist Team Leader with field administration
- Relief Team Leader on site when and if necessary
- Repairs of note dispensing equipments
- Day to day repairs and maintenance of PC systems and peripherals
- Assist operators with minor problems on site
- Ensure any items are correctly signed for in various registers (keys, vehicle, cards etc.)
- Ensure all the correct clients/ pensioners are paid
- Diagnosing hardware and software problems
- Installing/ configuring new computers/telephones
- Troubleshooting in terms of printers/scanners/copiers
- Maintaining inventory of equipments and supplies (cables, adapters, etc)
- Undertake the day to day operation of backup systems
- Assist Team Leader with Network and Desktop support



Professional Course results

Qualifications & Certifications

MCP Windows server 2012


MCP- Windows server 2012


MCP- Windows server 2008


MCP-Windows server 2008

Miorosoft Virtual Academy

MCSA- Windows Server 2012

Microsoft Virtual Academy

MCSE-Server Infrastructure

Microsoft Virtual Academy

Cisco Certified Network Association

IT Academy


Stanford Computer and Business College

Computer literacy

Technikon SA/ werludu

Azwirarwi Sec School

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