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for this large company .Responsilbilities to include loading of parcels onto the van, delivery of parcels and driving at often times up to 12 hours a day. Adhering to communicating effectively in order to build good customer relations.
Delivery driver of building and Kitchen supplies
Rjk Building Supplies
Working as part of a wider Building Firm. Driving vehicles to transport stock and merchandise to and from the main warehouse to specified customer destinations. Also responsible for scheduling delivery times and presenting bills and collecting payments.
Euro tel call centre 2006- 2011( weekends)
Working within a call centre environment, dealing with inbound and outbound calls. These were customers with technical difficulties with their phone lines as well as booking appointments and dealing with emergencies. This could have been residential customers or even large businesses ringing for support. This was a challenging role often having to deal with frustrated customers, and impatient clients alike. A calm demeanor needed to be maintained and a professional yet friendly approach needed to maintained throughout. It was crucial to be able to have empathetic listening skills during this role. And not to appear too robotic, which is often easily done during this type of work. It was imperative that needs were established quickly and customers were put through to the correct department as quickly as possible. It was also important to remember important times such as school runs and tea times which are often busyand to avoid making outbound calls during theses hours. I developed a great team spirit during this employment and the ability to prioritise time management, as well as working as part of a team, and challenging my self to achieve better and maximise my targets.
Key Skills and Competences
Working as part of a team
Team leadership skills
Setting challenges and achieving them
Remaining calm under preassure
Qualifications & Certifications
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