Ghansar - Travel Agent - Sana'a, Amanat Al Asimah, Yemen

Mudassir Ghansar

Sana'a, Amanat Al Asimah, Yemen

Services

Travel Agent

Summary:

• 09 years of experience in the travel industry.
• Worked as a Travel Consultant/Supervisor/Agent for 07 productive years.
• Highly organized and enthusiastic, able to prioritize effectively to accomplish multiple tasks and complete projects under pressure.
• Skilled in cultivating excellent relationships with both clients and colleagues.
• Highly skilled in reserving and confirming travel arrangements for individuals, corporate customers and groups.
• Highly skilled in planning and selling itinerary, tour packages and promotional incentives.
• In depth knowledge of Hotel reservations.
• Knowledge and practical experience with Reservation & Ticketing and Fare Audit.
• IATA / UFTAA (Foundation).
• Bilingual: English/Arabic/Hindi/Urdu/Marathi.
• Proficient in general office duties, including Microsoft Office & QuickBooks Accounting.

Work History

Supervisor-Travel

Skyway Travel & Tours

From January 2012

, Yemen (www.skywaytravels.biz)
• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
• Handling Corporate Clients & Walk-in customers.
• Interface with customers to build solid work relationships.
• Answer phones professionally, courteously and promptly.
• Apply discount programs where necessary.
• Perform miscellaneous duties such as arranging conferences and meeting facilities.
• Ensure accommodations meet specifications of requesting party.
• Communicate appropriate information to clients regarding fares and itinerary.
• Maintain client profiles for follow-up.
• Collect and process payments.
• Advice clients on travels arrangements.
• Deal with complaints and refunds.
• Checking daily sales.
• Managing customer issues.

Travel Consultant

www.skytravel1.com

March 2009 - December 2011

Completed travel arrangements for clients with air, hotel and ground transportation vendors.
• Completed all ticketing, secured payments and submitted all paperwork to accounting department.
• Handled Corporate Client & Walk-in customer.
• Worked in Implant office (travel desk) for OMV-Oil & Gas.
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
• Processed unused or partially used tickets for Refund.
• Invoicing and Daily sales report.
• Attended staff and training meetings.

Travel Agent

Regency Travel Services

April 2007 - December 2008

, Yemen (www.regencytravels.net)
• Responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner.
• Kept informed of airline rules and regulations, tariffs and other industry requirements.
• Adeptly dealt with different airline/airfare contracts and pricing structures.
• Handled Corporate Client & Walk-in customer.
• Worked in Travel desk in Sheraton Hotel, Sana'a, Yemen.
• Handled Send/Receive transaction for Xpress Money.

Gross & Exchange

April 2005 - December 2006

Combating illegal fares and uncovering fraud by auditing tickets issued by the agents.
• To provide information to Airline after auditing-this is gathered via the system. So that the defaulting agent are made aware of fare rules violated by them.

Projects

Supervisor-Travel: Jan. 2012 – Present.

• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service.
• Handling Corporate Clients & Walk-in customers.
• Interface with customers to build solid work relationships.
• Answer phones professionally, courteously and promptly.
• Apply discount programs where necessary.
• Perform miscellaneous duties such as arranging conferences and meeting facilities.
• Ensure accommodations meet specifications of requesting party.
• Communicate appropriate information to clients regarding fares and itinerary.
• Maintain client profiles for follow-up.
• Collect and process payments.
• Advice clients on travels arrangements.
• Deal with complaints and refunds.
• Checking daily sales.
• Managing customer issues.

Qualifications & Certifications

Mumbai University

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?