Darmawan - Food and Beverage Manager - Jakarta, Indonesia

Muchlis Darmawan

Jakarta, Indonesia

Services

Food and Beverage Manager

Summary:

Computer, Cashier computer program ( Raptor / Micross ), Trainer ( with a lot f modules ), willing to learn something new, English conversation and written. hard worker

Work History

MANAGER NANXIANG & Shanghai Cuisine Restaurant

OPERATIONAL

From November 2011

Present
Basic Salary: Rp.12.000.000

Mall Grand Paragon

Telp 021 29073080
With Capacity: 3 VIP Room ( Connecting, 20 person ), 80 person in Dinning area, 40 person Employee,
Rp. 200 - 300 Million gross sales / month.

Mercure Hotel, Kuta Beach - Bali, Telp 0361 752180
With Capacity: 2nd Floor, 120 person in Dinning area, 80 person Employee,
Rp. 400 - 500 Million gross sales / month

Job duties /Achievements:

➢ Responsible for planning, organizing and directing staff of 6 outlets on Jakarta
➢ Monitoring Outlets for maximizing all revenue opportunities through effective teamwork and Development and will ensure that food quality and service is delivered to brand standards
➢ Meeting with Outlets Manager for report weekly sales, planning weekly event and solve problems
➢ Attend weekly General Meeting with Head Department and Director
➢ Report weekly and Monthly sales outlets, etc to Director
➢ Initiative in planning products launches, promotions, work programs, staffing functions,
training employee in service and preparation
➢ Provide overall management for restaurant chain, and mall
➢ Oversees operational needs and manpower scheduling
➢ Communicating effectively in written and oral form
➢ Analyzing and planning restaurant and mall sales levels and profitability


➢ Coordinating the entire operation
➢ Managing staff and providing them with feedback
➢ Manage the effective operation of the food and beverage outlets to ensure customer service is at its best
➢ Be responsible for managing and motivating the team
➢ Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery
➢ Oversee the management of banquet operations
➢ Communicate regularly with food and beverage staff and conduct effective monthly staff meeting
➢ Provide a professional, advisory and executive support service to the Director to assist in meeting strategic goals
➢ Work with sales to manage the development of new products and services
➢ With Purchasing Manager, develop and monitor...

FOOD & BEVERAGE MANAGER

Jl. Pantai Kuta, Bali

July 2009 - September 2011

Gross Salary: Rp.10.000.000

Job duties / Achievements:

➢ Manage the effective operation of the food and beverage outlets to ensure customer service is at its best
➢ Be responsible for maximizing all revenue opportunities through effective teamwork and ➢ Development and will ensure that food quality and service is delivered to brand standards.
➢ Be responsible for managing and motivating the team.
➢ Be required to ensure that all staff within our department are adequately trained and developed in Line with company policy.
➢ Be responsible for the Recruitment and Selection of our team and for managing any Employee Relations
Issues with the support of the Human Resources Department.
➢ Actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.
➢ Oversee the management of banquet operations.
➢ Manage staff within the hotel's organization structure and human resource and hotel policies.
➢ Communicate regularly with food and beverage staff and conduct effective staff briefings.
➢ Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals.
➢ Establish systems which monitor the achievement of departmental goals.
➢ Work with sales to manage the development of new products and services.
➢ Develop quality management systems.
➢ With Purchasing Manager, develop and monitor the implementation of purchasing procedures.
➢ Manage the delivery of high quality service to guests
➢ Access and use Food and Beverage computer programs.

3. PURI DENPASAR HOTEL ( 3 Star ), Kuningan - Jakarta

Jl, Denpasar Selatan No. 1, Kuningan - Jakarta telp 021 5275542

MANAGER

FOOD & BEVERAGE

November 2008 - June 2009

Gross Salary: Rp.7.000.000


Job duties /Achievements:

➢ Pre Opening team of new hotel

➢ Ensure consistent deliverance of high quality products and service

➢ Manages the function of all food and beverage employees, outlets, sales and costs to ensure maximum

departmental profit is achieved.

➢ Controls and analyzes, on an on-going basis, in order to optimize the following Quality levels of product

and service.

➢ Ensure Guest satisfaction.

➢ Implement Sanitation and cleanliness (hygiene) standards.

➢ Coordinates and supervises the preparation, presentation and service of food and beverage products to

ensure highest quality at all times.

➢ Establishes and maintains effective employee relations.

➢ Develops and implements formal training plans for F&B department personnel.

➢ Implements a daily, weekly and monthly checklist for all Food & Beverage departments.

➢ Ensures proper follow up to attain maximum quality and efficiency.

4. TIAMO, ITALIAN RESTAURANT, Jakarta Telp.021 7262534

Taman Anggrek Mall

Telp 021 56998550
With Capacity: 80 person in Dinning area, 45 person Employee, Rp. 400 - 500 Million gross sales / month.

Pacific Place Mall, 4thFloor

Telp 021 57973249
With Capacity: 3 VIP Room ( Connecting, 50 person ), 140 person in Dinning area, 50 person Employee,
Rp. 500 - 600 Million gross sales / month.

OPERATIONAL MANAGER

March 2007 - October 2009

Gross Salary: Rp.6.000.000

Job duties /Achievements:

➢ To develop marketing strategies, promotions, etc for 3 Outlets
➢ To manage a team of 100 people
➢ To exceed budgeted sales target
➢ Make Monthly Sales Report to Director
➢ Together with Exec. Chef to renew menu every 3 months
➢ Together with Exec. Chef make daily special menu
➢ Appraisal F&B Service Staff every 6 months and report to HRD
➢ Gained precious experience in high volume environment
➢ Lead and motivate F&B Staff to perform task and duties
➢ Overlook team work
➢ Contact and maintain a good relationship with guest and handling guest complains
Gained and enhanced communication skills vertically and horizontally
➢ Following the company standards and policies
➢ Fully trained in all areas of the business including the bar.

5. LA FORCA, REST0 -POOL - LOUNGE , Setiabudi - Jakarta

Setiabudi Building 1,2nd floor, Jl. Rasuna said Kav.62 Jakarta Telp. 021 5272024

Senayan City Mall , LG Floor

Telp 021 72781620
With Capacity: 3 VIP Room ,157 person in Dinning area, 50 person Employee,
Rp. 700 - 800 Million gross sales / month.

OPERATIONAL MANAGER

July 2006 - March 2007

Gross Salary: Rp.6.000.000


Job duties /Achievements:

➢ To develop marketing strategies
➢ To manage a team of 40 people
➢ To exceed budgeted sales target
➢ Gained precious experience in high volume environment
➢ Lead and motivate F&B Service and Bar staff to perform task and duties
➢ Overlook team work
➢ Contact and maintain a good relationship with guest and handling guest complains
➢ Gained and enhanced communication skills vertically and horizontally
➢ Following the company standards and policies
➢ Fully trained in all areas of the business including the bar.

6. GICC KUWAIT- BIELLA RESTAURANT - KUWAIT

Billion gross sales

The Sultan Hotel

Lobby Lagoon Tower - Jakarta, Since 2005, Telp 021 5707125
With Capacity: 3 VIP Room ( Connecting, 50 person ), 1 Ballroom ( 120 person Standing party, 10 round table with 100 person ), 100 person in Dinning area, 80 person Employee, Rp. 800 Million - 1 Billion gross sales / month.

ASSISTANT RESTAURANT MANAGER

Marina Crescent Mall

October 2004 - June 2006

Gross

Job duties / Achievements:

➢ To assist and accompany with Manager Restaurant to built our restaurant
➢ Supervise F&B Staff
➢ Lead and motivate F&B Staff to perform task and duties
➢ Training and development the staff
➢ Full in charge and responsible as Restaurant Manager while the Manager not on duty.
➢ Report to Head Office regarding weekly hours, weekly reports and daily sales
➢ Together with Chef, check items if there is not available or run out daily.
➢ Create routine marketing and promotional plans.
➢ Contact and maintain a good relationship with guest and handling guest complaint.

7. CHONG QING - Chinese Restaurant, Jakarta

ASSISTANT RESTAURANT MANAGER

Jl. Roa Malaka Utara, Kota

January 2004 - September 2004

Gross Salary: Rp. 2.500.000

Job duties /Achievements:

➢ To assist and accompany with Chinese Manager to built and set up restaurant ala China.
➢ make the schedule of FOH such as waiter/rests, busboy, cashier and host.


➢ Training and development the staff.
➢ Full in charge in the restaurant while the Restaurant Manager not on duty.
➢ Together with cashier make report of daily sales.
➢ Create routine marketing and promotional plans.
➢ Contact and maintain a good relationship with guest and handling guest complains.

8. NCL MAJESTY Cruise Line Ship, Miami - USA

Waiter

December 1999 - October 2003

Gross Salary: US $ 2000

Job duties /Achievements:

➢ to be professional waiter to take care of100% guest satisfaction since they was sitting until they left from main dinning room
➢ make daily the requisition of equipment restaurant.

9. PLANET HOLLYWOOD RESTAURANT, Jakarta

Trainer Server

Jl. Gatot Subroto Kav

April 1996 - July 1999

Gross Salary: Rp. 1.500.000

Job duties /Achievements:

➢ To train new staff to be professional server
➢ Make weekly schedule for server
➢ Assist Supervisor to supervising server and their performance.

Projects

NanXianf Bali

NanXiang Bali have to Closed because too expensive for rent a place for 5 years and the management on Jakarta would like to open a new place on Jakarta om 2013

Qualifications & Certifications

Hotel Dept

Academy of Tourism API Yogyakarta - Indonesia

Hotel Dept

Academy Hotel &Tourism API Yogyakarta

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