Smith - Bookkeeper / Admin / Secretary - Cape Town, Western Cape, South Africa

Chantel Smith

Cape Town, Western Cape, South Africa

Services

Bookkeeper / Admin / Secretary

Summary:

I am currently seeking employment in Johannesburg.

Work History

Prepare Warranty Lists for Owner

TGS Gear Services Cape

From January 2012

Cape Town, Western Province
Contact - John Alberts - 083 457 5704
Monitored the daily activities of workshop staff
Addressed negative customer feedback immediately
Resolved customer questions, issues and complaints
Generated and distributed daily reports and order acknowledgments to appropriate personnel
Reviewed new customer orders and requests and manually entered data into a centralized database
Acted as a liaison between logistics, carriers and customers
Handled incoming and outgoing correspondence, including mail, email and faxes
Screened telephone calls and inquiries and directed them as appropriate
Devised and maintained office systems to efficiently deal with paper flow
Placed special orders and called other stores to find desired items
Facilitated monthly and quarterly physical inventory counts
Replenished floor stock and processed shipments to ensure product availability for customers
Educated customers on product and service offerings
Processed orders and maintained organized stock shelves
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
Stock take
Purchasing and delivery control
Job Card Control
Job Control - open / order / etc.
Prepare Quotations for customers
Prepare Warranty Lists for Owner
Assist Accounts
Delivered exceptional service by greeting and serving customers in a timely, friendly manner

Bookkeeper / Stock Control / Sales

Hazendal Wine Estate

November 2006 - December 2011

Bookkeeper / Stock Control / Sales
November 2006 to December 2011
Hazendal Wine Estate - Cape Town, Western Province
Contact – Leonid Schumacher – (021) 903 – 5034
Reason for leaving – Better Salary offer
Developed training manual for new staff to ease transition for new employees
Executed accounts receivable reporting enhancements and reconciliation procedures
Managed accounting operations, accounting close, account reporting and reconciliations
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions
Reviewed accountants book entries to ensure accuracy of the G/L
Processed invoices for functions
Renegotiated payment terms with dozens of suppliers
Verified details of transactions, including funds received and total account balances
Coded the general ledger and processed vendor invoice payments
Opened and assigned new client accounts
Balanced batch summary reports for verification and approval
Researched and resolved billing and invoice problems
Successfully established effective systems for record retention by creating database for daily correspondence tracking
Updated confidential employee banking information with accuracy and speed
Maintained accounts receivable documentation electronically and on paper
Processed bank reconciliations and financial reports to verify practice of proper due diligence
Handled cash and deposits using the proper accounting procedures and documentation
Processed journal entries, online transfers and payments
Completed a daily pre-trip inspection checklist before first delivery of the day
Resolved customer complaints and adjusted orders
Processed payments by accepting cash, checks and credit card payments
Obtained signatures needed to complete and process all paperwork in a timely manner
Answered customer questions regarding shipments
Handled merchandise in accordance wi

Administrator

Marvol Management

November 2006 - December 2011

Administrator
November 2006 to December 2011
Marvol Management - Cape Town, Western Province
General Admin duties while working at Hazendal as they were the same owners

Administrator

Marvol Trading

November 2006 - December 2011

Administrator
November 2006 to December 2011
Marvol Trading - Cape Town, Western Province
General Admin duties while working at Hazendal as they were the same owners

Bookkeeper / Sales / Stock Controller

Advanced Hair Studio

January 2003 - November 2006

Bookkeeper / Sales / Stock Controller
January 2003 to November 2006
Advanced Hair Studios - Cape Town, Western Province
Contact – Dino Quattrocecere - (021) 552 – 7800
Reason for leaving – Better Salary offer
Verified and recorded the count and condition of stock received
Opened new customer accounts, including checking, savings and lines of credit
Balanced daily cash deposits and bank vault inventory with a zero error rate
Assembled in-store marketing displays
Prepared daily branch invoices
Reported daily averages and shortages to the operations department
Maintained confidentiality of bank records and client information
Delivered prompt, accurate and excellent customer service
Described use and operation of merchandise to customers
Received and processed cash and credit payments for in-store purchases
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
Placed special merchandise orders for customers
Shared product knowledge with customers while making personal recommendations
Worked as a team member to provide the highest level of service to customers
Maintained friendly and professional customer interactions
Computed sales prices, total purchases and processed payments
Placed special orders and called other stores to find desired items
Operated a cash register to process cash, check and credit card transactions
Guided customers in choosing items that reflected personal style and shape
Administered all point of sale opening and closing procedures
Facilitated monthly and quarterly physical inventory counts
Explained information about the quality, value and style of products to Influence customer buying decisions
Replenished floor stock and processed shipments to ensure product availability for customers
Entered new patient profiles and prescriptions into medication input software system
Examined hair texture and condition to determine appropriate treatment
Promoted and sold salon services and pr

Administrator

Advanced Pharmacy

January 2003 - November 2006

Administrator
January 2003 to November 2006
Advanced Pharmacy - Cape Town, Western Province
General Admin duties while working at Advanced Hair Studio as they were the same owners

Administrator

Advanced Beauty Salon

January 2003 - November 2006

Administrator
January 2003 to November 2006
Advanced Beauty Salon - Cape Town, Western Province
General Admin duties while working at Advanced Hair Studio as they were the same owners

Bookkeeper / Sales / Stock Controller

Advanced Hair Studios

January 2003 - November 2006

Cape Town, Western Province
Contact - Dino Quattrocecere - (021) 552 - 7800
Reason for leaving - Better Salary offer
Verified and recorded the count and condition of stock received
Opened new customer accounts, including checking, savings and lines of credit
Balanced daily cash deposits and bank vault inventory with a zero error rate
Assembled in-store marketing displays
Prepared daily branch invoices
Reported daily averages and shortages to the operations department
Maintained confidentiality of bank records and client information
Delivered prompt, accurate and excellent customer service
Described use and operation of merchandise to customers
Received and processed cash and credit payments for in-store purchases
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
Placed special merchandise orders for customers
Shared product knowledge with customers while making personal recommendations
Worked as a team member to provide the highest level of service to customers
Maintained friendly and professional customer interactions
Computed sales prices, total purchases and processed payments
Placed special orders and called other stores to find desired items
Operated a cash register to process cash, check and credit card transactions
Guided customers in choosing items that reflected personal style and shape
Administered all point of sale opening and closing procedures
Facilitated monthly and quarterly physical inventory counts
Explained information about the quality, value and style of products to Influence customer buying decisions
Replenished floor stock and processed shipments to ensure product availability for customers
Entered new patient profiles and prescriptions into medication input software system
Examined hair texture and condition to determine appropriate treatment
Promoted and sold salon services and products
Educated guests on proper hair care
Set up workstation and treatment room with...

Sales / Admin Lady

Wonder Rock

July 2002 - December 2002

Sales / Admin Lady
July 2002 to December 2002
Wonder Rock - Midrand, Johannesburg
Contact – Fraser Carey - (011) 310 - 2380
Reason for leaving – Temp Position
Recommended and helped customers select merchandise based on their needs
Exchanged returned merchandise for customers quickly and efficiently
Served as liaison between customers, store personnel and various store departments
Confirmed that appropriate changes were made to resolve customers' problems
Informed customers about sales and promotions in a friendly and engaging manner
Processed customer orders and invoices daily
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Described use and operation of merchandise to customers
Received and processed cash and credit payments for in-store purchases
Exceeded targeted sales goals
Placed special merchandise orders for customers
Shared product knowledge with customers while making personal recommendations
Worked as a team member to provide the highest level of service to customers
Maintained friendly and professional customer interactions
Verified that all merchandising standards were maintained on a daily basis
Implemented a consultative selling approach on all inbound calls
Quoted prices, credit terms and other bid specifications
Negotiated prices, terms of sales and service agreements
Responded to all customer inquiries in a timely manner
Maintained detailed account records and contact logs
Counter Sales / Telephonic Sales

Sales / Admin Lady

Wonder Rock - Midrand

July 2002 - December 2002

Johannesburg
Contact - Fraser Carey - (011) 310 - 2380
Reason for leaving - Temp Position
Recommended and helped customers select merchandise based on their needs
Exchanged returned merchandise for customers quickly and efficiently
Served as liaison between customers, store personnel and various store departments
Confirmed that appropriate changes were made to resolve customers' problems
Informed customers about sales and promotions in a friendly and engaging manner
Processed customer orders and invoices daily
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Described use and operation of merchandise to customers
Received and processed cash and credit payments for in-store purchases
Exceeded targeted sales goals
Placed special merchandise orders for customers
Shared product knowledge with customers while making personal recommendations
Worked as a team member to provide the highest level of service to customers
Maintained friendly and professional customer interactions
Verified that all merchandising standards were maintained on a daily basis
Implemented a consultative selling approach on all inbound calls
Quoted prices, credit terms and other bid specifications
Negotiated prices, terms of sales and service agreements
Responded to all customer inquiries in a timely manner
Maintained detailed account records and contact logs
Counter Sales / Telephonic Sales

Bookkeeper / Reception / Studio & Office Manager

Milestone Studios

September 2001 - July 2002

Bookkeeper / Reception / Studio & Office Manager
September 2001 to July 2002
Milestone Studios - Cape Town, Western Cape
Contact – Murray Anderson - (021) 424 – 6000
Reason for leaving – Better Salary offer
Quoted prices, credit terms and other bid specifications
Implemented a consultative selling approach on all inbound calls
Maintained household inventory and maintenance schedules
Handled incoming and outgoing correspondence, including mail, email and faxes
Checked mail, shopped for groceries and handled bill payments
Screened telephone calls and inquiries and directed them as appropriate
Devised and maintained office systems to efficiently deal with paper flow
Coordinated overnight travel arrangements and accommodations
Organized personal and professional calendars and supplied reminders of upcoming meetings and events
Created expense reports using Microsoft Excel spreadsheets
Conducted extensive online and phone research
Attended business meetings and took meeting minutes
Resolved client complaints
Verified that information in the computer system was up-to-date and accurate
Eliminated out-dated records by sending the records to be scanned
Compiled statistical information for special reports
Created monthly reports for records, closed terminated records and completed chart audits
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
Assisted with payroll preparation and entered data into cumulative payroll document
Maintained accounts receivable documentation electronically and on paper
Processed bank reconciliations and financial reports to verify practice of proper due diligence
Handled cash and deposits using the proper accounting procedures and documentation
Increased efficiency and alleviated workloads by creating a new Excel financial recording system
Entered weekly sales and customer count sheets for review by management
Processed payroll, electronic deposits and employee pay adjustments.
Proces

Bookkeeper / Girl Friday

Spraytech

November 2000 - September 2001

Bookkeeper / Girl Friday
November 2000 to September 2001
Spraytech - Cape Town, Western Cape
Contact – Jill & Bryan Stewart - (021) 946 – 2872
Reason for leaving – Better Salary offer
Coded the general ledger and processed vendor invoice payments
Coordinated approval processes of all accounts payable invoices
Balanced batch summary reports for verification and approval
Conducted month-end balance sheet reviews and reconciled any variances
Rectified escalated accounts payable issues from employees and vendors
Researched and resolved billing and invoice problems
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution
Standardized department filing system to increase efficiency
Maintained accounts receivable documentation electronically and on paper
Processed bank reconciliations and financial reports to verify practice of proper due diligence
Handled cash and deposits using the proper accounting procedures and documentation
Entered weekly sales and customer count sheets for review by management
Processed journal entries, online transfers and payments
Processed all orders and invoices
Successfully interacted with customers and retail buyers to expedite orders
Assisted customers with store and product complaints
Assisted customers in finding out-of-stock items
Stocked and rotated inventory regularly
Took special orders in person and over the phone
Verified that information in the computer system was up-to-date and accurate
Created monthly reports for records, closed terminated records and completed chart audits
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
Quoted prices, credit terms and other bid specifications
Negotiated prices, terms of sales and service agreements
Travelled with the manager to take notes and dictation at meetings
Handled incoming and outgoing correspondence, including mail, email and faxes
Coordinated overnight travel arrangements

Reception / Girl Friday

Rock Craft

May 2000 - November 2000

Reception / Girl Friday
May 2000 to November 2000
Rock Craft - Cape Town, Western Cape
Reason for leaving – Temp Position
General administrative duties
Secretary to Quality Controller and Architect
Reception
Stock
Copies
Filing

Girl Friday

Rock Craft

May 2000 - November 2000

Cape Town, Western Cape
Reason for leaving - Temp Position
General administrative duties
Secretary to Quality Controller and Architect
Reception
Stock
Copies
Filing

Administrator / Reception / Girl Friday

Transmission Gear Services

May 1998 - May 2000

Administrator / Reception / Girl Friday
May 1998 to May 2000
Transmission Gear Services - Cape Town, Western Cape
Contact - Dries Van Wyk - 083 261 4347
Reason for leaving – Better Salary offer
Reduced time and costs and increased efficiency by introducing new accounting procedures
Calculated figures such as discounts, percentage allocations and credits
Balanced batch summary reports for verification and approval
Conducted month-end balance sheet reviews and reconciled any variances
Researched and resolved billing and invoice problems
Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Managed incoming and outgoing calls for busy office
Developed more efficient filing systems and customer database protocols
Directly supported CEO in managing operation work flow
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Managed the day-to-day calendar for the company’s senior director
Properly routed agreements, contracts and invoices through the signature process
Received and distributed faxes and mail in a timely manner
Received and screened a high volume of internal and external communications, including email and mail
Managed daily office operations and maintenance of equipment

Expiditor

Transmission Gear Services

Expeditor
January 2012 to Current
TGS Gear Services Cape - Cape Town, Western Province
Contact – John Alberts – 083 457 5704
Monitored the daily activities of workshop staff
Addressed negative customer feedback immediately
Resolved customer questions, issues and complaints
Generated and distributed daily reports and order acknowledgments to appropriate personnel
Reviewed new customer orders and requests and manually entered data into a centralized database
Acted as a liaison between logistics, carriers and customers
Handled incoming and outgoing correspondence, including mail, email and faxes
Screened telephone calls and inquiries and directed them as appropriate
Devised and maintained office systems to efficiently deal with paper flow
Placed special orders and called other stores to find desired items
Facilitated monthly and quarterly physical inventory counts
Replenished floor stock and processed shipments to ensure product availability for customers
Educated customers on product and service offerings
Processed orders and maintained organized stock shelves
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
Stock take
Purchasing and delivery control
Job Card Control
Job Control - open / order / etc.
Prepare Quotations for customers
Prepare Warranty Lists for Owner
Assist Accounts
Delivered exceptional service by greeting and serving customers in a timely, friendly manner

Qualifications & Certifications

Grade 9

INTEC College

Intec College

Wordsworth High School

Wordsworth High School

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