Tonna - Sales Associate - Milton, ON, Canada

Michelle Tonna

Milton, ON, Canada


Sales Associate


Proven Sales in Hardwood Flooring and Mortgages

Work History

Mortgage Agent

Centum National Mortgage Loans

From July 2012

Follow up on prospective Leads each day
Make appointments to meet with clients to discuss what they need
Email applications to clients, if they are unable to attend to a meeting
Get clients Pre-Qualified for a mortgage to buy a house or a Refinance

Sales Manager

Wholesale Hardwood Floors

April 2010 - January 2011

Sold Hardwood Flooring to customers
Set up New Accounts using Quick Books Accounting Software
Cold Call perspective customers to promote business with Builders, Contractors, Retailers, Designers and Architechts.
Set up New Company with Debit/Credit Machines, Computers, Labels, Samples, Business Cards
Mailed or dropped of Samples
Ordered products from suppliers to merchandise store and fulfill customer orders

Sales Desk

Brampton Hardwood Floors

September 2009 - April 2010

Managed more than 500 Contractor Accounts for Hardwood Flooring and Supplies
Accepted Customer orders via telephone, fax, or in person in busy retail environment
Set up new accounts with Contractors, including establishing credit approval through finance department
Arranged provincial shipping of large orders to customers through contracted distribution companyies
Provided samples of products to contractors, and helped out when needed on the Retail side
Mainted inventory of Hardwood Flooring and Supplies using Quick Books Inventory

Sales Desk

Goodfellow Inc

August 2008 - September 2009

Accepted Wholesale calls and orders from over 500 Retail Accounts across the province
Resolved issues when product was out of stock by checking with buyers, checking on status of shipments from Suppliers or creating Stock transfers from other branches
Developed strong relationships with customers by facilitating the ability to obtain stock to fulfill their orders in a timely manner
Approved and processed paperwork for all merchandise being returned or to be picked up
Notified customers of price increase
Sent out sample requests
Called to follow up with customers on overdue accounts, ensuring all accounts were paid up to credit department requirements before filling new orders
Visited customers to provide information on new products and maintain solid relationships
Trained new staff in hardwood flooring sales department regarding company procedures and our AS400 computer inventory system

Owner/ Sales Associate/ Shipping

Campbellville Material Handling

Cold call and sell products to prospective buyers
Advertise and market products
Accept customers orders
Liase suppliers to arrange for pick up of product
Call customers when their product is available for pick up
Invoice customers and accept payments

Grower/ Customer Service

The Flower Shed/ Seasonal

From March 2007

Help prepare greenhouses for season
Fill and plant custom orders
Maintain and water custom orders
Keep greenhouse cleaned at all times
Sell products to public once store is opened
Water and trim plants when needed
Help deliver custom orders when ready
Help with plant demonstrations for different organizations

Shipping Manager

Goodfellow Inc

June 2004 - August 2008

Oversaw a staff of all 6 shipping departments
Covered for Ontario Shipping, Branch Shipping, Receiving or Pick Ups when needed
Approved and made any adjustments to all transportation invoices
Co-ordinated truck availablity and determined size of trucks with yard staff
Trained any new staff in company procedures and the AS400 inventory system

Qualifications & Certifications

Mortgage Agent Course


Streetsville Secondary School

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