Gohain - Database and Record Management - Kundan Pur, Punjab, India

Mrinal Gohain

Kundan Pur, Punjab, India


Database and Record Management

Work History

On boarding Zonal Head(Arunachal Pradesh)


From April 2012

➢ Monitoring end to end Prepaid Activation and Postpaid Activation.
➢ Monitoring and ensuring 100% cefs received at warehouse.
➢ Ensuring Postpaid bill collection.
➢ Responsible for Postpaid Retention
➢ Responsible for retail visit to infrom them new product and Selfcare
➢ Monitoring cefs picked up from market through Runner..
➢ Maintaining Reject cefs return to POS on time.

AV MIS COORDINATOR and Prepaid Provisioning (Customer Care- Assam Circle)


December 2009 - March 2012

➢ Monitoring end to end Prepaid Activation Process.
➢ Monitoring and ensuring Barring & Unbarring for Audit and AV Reject cases.
➢ Ensuring timely and accurate data compilation and sharing with Sales, Finance, and other relevant Depts.
➢ Monitoring MIS for AV of subscriber enrolled for prepaid & postpaid Services for ASSAM circle
➢ Analysis regarding prepaid activation TAT as well as MIS and coordinate with QRC team for any activation related issue.
➢ Co-ordination with AV zonal heads and agency for any activation issues.
➢ Ensuring 100% TAT Compliance for clearance of any AV related cases.
➢ Maintaining Various MIS for AV and Activation.
➢ Monitoring and ensuring timelines and accuracy for 555-666 mapping of all new franchisees.
➢ Ensuring the billing accuracy of agencies, payment tracking, penalties etc.
➢ Maintained 4 Hrs Activation as well as MIS.
➢ Ensured and monitored accurate Reverified Customer details captured by the vendor and accurate billing for reverification sources.

Executive (Customer Care- Assam Circle)


July 2008 - December 2009

➢ Co-ordinate with AV agencies for any quarry for AV.
➢ Ensure 100% TAT Compliance for clearance of AV cases.
➢ Maintaining Daily MIS.
➢ Handling the overall prepaid activation of the ASSAM circle.
➢ Ensure 100% TAT for prepaid activation.
➢ AV triggering of postpaid activation.
➢ Checking the AON for the witness no.

ONICRA Credit Rating Agency of India LTD.
(A group of ONIDA)
ONICRA is a pioneer in the concept of individual credit assessment and scoring services in the Indian market. We have been working in close association with the retail credit industry, with the objective of contributing towards the development of retail credit by providing objective and reliable pre and post disbursement credit validation and information on credit takers.



January 2007 - July 2008

➢ Handled the overall MIS for ASSAM circle.
➢ Co-ordinate the Team Leaders, Auditors & WCE for all the location.
➢ Maintain audit MIS for ASSAM circle.
➢ Visiting the locations to monitor quality of data entry, audit & verification.
➢ Provide training for launching new location.

Languages English, Hindi & Assamese.
To secure position in a growing organization that will utilize my talents, challenges my skills and offer me opportunities to grow both personally and professionally.

➢ Well versed in Telecom Backend Process
Taking best out of people working under my supervision.

Business Executive

DSA of HDFC Bank

June 2006 - January 2007

Qualifications & Certifications


Guwahati University

Assam Higher Secondary Education Council Guwahati

Board of secondary education

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