Adhikari - Nortel IVR Application Developer - Chennai, TN, India

Mrinal Adhikari

Chennai, TN, India


Nortel IVR Application Developer

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Daily operation and maintenance of Nortel IVR (MPS - 500) Systems. IVR application development through Peri Software as per customer requirement.

Work History

Major Projects Undertaken at Aircel
➢ Upgradation of MPS 500 Servers from Patch Level 2.1 to 3.0 & Patch Bundle upgradation from PB5 to PB6 in complete Setup in 8 circles of Aircel with the help of Wipro Networks.
➢ The upgradation of complete Setup in 8 circles of Aircel from Nortel CS 1000B Release 4.0 to Release 5.5 in October 2008 to March 2009 with the help of Wipro Networks.
➢ The upgradation of Nortel Symposium 5.0 to CC 6.0 in November 2008.
➢ Domain Migration activity of all Verint Voice Logger Servers for all circles in Aircel EAST HUB.
➢ Successful upgradation of Aspect Servers in East Hub from CODMOD 4 to CODMOD 10 without any service disruption in June, 2011
➢ Migration of Jammu Verint Server for the purpose of Rollout of Technology from Nortel to Cisco in Nov, 2011.
➢ Introduction of Online Change Management and Incident Management process using HP Service Manager in region for CCT. I was responsible for spreading awareness and educating customer & OSCC teams about the new process. Also, I ensured complete process compliance among our own team.

Quality & Process Compliance

➢ Effective reviews of Reports & Trackers on timely basis, plan accordingly & complete the activities within the planned timelines
➢ Maintain Accuracy of data in Daily, Weekly & Monthly reports, provide inputs with analysis & publish the same on time.
➢ Periodical health checkup of servers, monitoring of required services, ensure successful back up & restoration process. Prepare daily checklist of CCT servers & share it with client.
➢ Capture & circulate appropriate information in terms of major activity, roll out among all the team members & share knowledge arranging meeting, preparing KM docs with hands on exposure.
➢ Attend meeting through video conference (arranged Weekly/Monthly) with corporate team to analysis the CCT performance.
➢ Meeting quality goals and metrics norms of the project as per the agreement.
➢ 100% target accomplishment for Critical SLAs every month & for...

Qualifications & Certifications

Disergarh A.C institute,wb.

Burdwan University


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