Jobe - NOC Controller - Johannesburg, Gauteng, South Africa

Mpumelelo Jobe

Johannesburg, Gauteng, South Africa


NOC Controller

Work History

NOC Operator


From April 2010

Output one – fault resolution
o React to alarms and localize the fault, follow trouble shooting processes to identify the fault, log fault and its progress to trouble ticket, keep management informed about the faults and keep customers informed

Output two – management of techniques
o Dispatch of technicians, monitor activities of technicians, provide access for technicians to sites, ensure that the network is operational and the customers agrees prior to the technicians leaving the sites after faults, authorize the technicians to leave the sites

Output three – Networking monitoring
o Monitor of alarms, ensure that power is within accepted thresholds, ensure the signal is not degrading, where degradation of the signal is identified ensure a technician is dispatched to remedy this, monitor and track schedules network maintenance activities, analysing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities

Output four – Customer relations
o Keep the customers informed as to progress on faults resolutions, pre-empt customers queries through acting alarms and resolving issues before the customers becomes aware of them, advise customers of planned maintenance requirements timeously


NOC Operator

I would like to show my interest and admiration in joining a Technical environment of your stature; I’m an Electrical Engineer/Technician Graduate from Central University of Technology with NOC experience on transmission equipment such as DWDM and SDH.As a NOC Operator or Surveillance Technician my task was to provide first-line monitoring of network systems or alarms using Telecommunications Network Management Systems (TNMS) that is to detect emergency cases or localize fault. In most cases fault traced or localized is on the single mode fibre which is used for long distances as well as multimode fibre which is used for short distances.

More over and above one must see to it that the trouble tickets are initiated and updated. Informing affected customers on status and progress of the fault at hand. Acquired theoretical knowledge on the following devices: OTDR, Power meter, Attenuator, Amplifier and lastly but certainly not least transponder. OTDR – optical time domain reflect meter which detects fiber breaks and micro bends which can affects the signals, Power meter used to check the power levels on the fiber and Light source to check the laser signal on fiber, Attenuator decreases power at or to certain levels, Amplifier which gives power to signal and transponder which converts lights to frequency. Surveillance technician also provide technical support to field staff and ensuring that customers service level agreement is met accordingly.

NOC Controller

o Perform surveillance function on the Transmission Equipment’s using all applicable Network surveillance and incident management tools
o Detect emergency cases or localize fault and isolation of fibre optic network alarms events in accordance with incident management guidelines
o Network event severity level identification (critical, major, minor and informal)
o Create a trouble ticket on OS3 remedy
o Log fault with relevant parties
o Send out notifications in the form of SMS’s and Emails
o Dispatch and direct field service Technician within SLA
o List the services that are affected as well as the network elements affected
o Escalate to management about critical problems not solved within SLA
o Monitoring the whole process of the tickets items and close the alarms within the SLA

Qualifications & Certifications

N.Dip Engineering Electrical

Central University Of Technology


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