Neluonde - 	Communication - Centurion, South Africa

Mpho Portia Neluonde

Centurion, South Africa

Summary

I am on the skills page as a job seeker. The course which I did are as follows:
I did complete my grade 12 in 2007
Name of school: Filadelfia secondary
Subjects : Tshivenda, English, mathematics
Accounting, Business economics,
Economics

This are also my further qualification in (SETA)
• 2014: Contact Centre Support NQF level 2
• 2013: IT System Development NQF level 5
Enrolling Course attended: HTML (creating web pages),
SQL (database creation), and
ASP.NET (designing web pages)
• 2009: Completed a National Certificate in Business Administration Services
• 2008: MS Excel 2007 Intermediate

Experience I have at African bank contact centre
• Blending (inbound and outbound)
• Making calls to check the reason why the client didn’t pay his/her instalment
• Arranged with the client for payment and keeping records
• Attend to client call and try to resolve the queries where necessary
• Filling of all important documents
• Faxing and E- mailing of settlement quotation to the relevant client

Experience I have at BMW Rosslyn

• Keeping records of all incoming and out going documents
• Filling of document according to their filling system
• Managing of dairy and other document
• Photocopying, Faxing and E- mailing of the document to the relevant stakeholder or client
• Receiving and making calls from or to stakeholder
• Gathering/ collecting of information for the

Services

 Communication

Summary:

communication is something I have grown up with. I used to debate from primary to secondary until I become a good communicator

Work History

Call Centre Agent

African Bank Limited

December 2012 - June 2014

(It was an 18 months learnership)

Duties include:

• Blending (inbound and outbound)
• Making calls to check the reason why the client didn't pay his/her installment
• Arranged with the client for payment and keeping records
• Attend to client call and try to resolve the queries where necessary
• Filling of all important documents
• Faxing and E- mailing of settlement quotation to the relevant client

Position Held: Administration office

Administration office

BMW financial department

April 2008 - April 2009

Duties include:

• Keeping records of all incoming and out going documents
• Filling of document according to their filling system
• Managing of dairy and other document
• Photocopying, Faxing and E- mailing of the document to relevant clients
• Receiving and making calls from or to stakeholder
• Gathering/ collecting of information for the updating of database
• Attend to a client telephonically and those who visited the office to enquire.
• Compilation of Monthly, Quarterly financial reports

admin clerk

BMW financial department

March 2008 - April 2009

(It was 12 months learnership)

Duties include:

• Keeping records of all incoming and out going documents
• Filling of document according to their filling system
• Managing of dairy and other document
• Photocopying, Faxing and E- mailing of the document to the relevant stakeholder or client
• Receiving and making calls from or to stakeholder
• Gathering/ collecting of information for the updating of database
• Attend to a client telephonically and those who visited the office to enquire.
• Compilation of Monthly, Quarterly financial reports


F. LEADERSHIP ROLE

Chair person

RCL at Filadelfia Secondary

January 2006 - November 2007

Private Bag x76
Soshanguve
0164

G. OTHER MURAL ACTIVITY
• Reading books, and newspaper - to increase general knowledge and know the world news
• Debating and Communication with other people
• Problem solving

Qualifications & Certifications

grade 12 matric

grade 12

Contact Centre Support

English, mathematics

Filadelfia Secondary School

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