Ramakonya - Bombardier - Johannesburg, GP, South Africa

Mpho Ramakonya

Johannesburg, GP, South Africa



  • Full time
  • Part time
  • One time
  • Contract
  • Temp



Work History

MMIS Officer


From October 2013

(maintaining management system information)
DEPARTMENT: Operations
PERIOD: 03 October 2013 to date

Job Description
Responsibilities and mandate
• Administration of work orders life cycle
• Generation of reports
• System Administration
• Support and trainin• Maintenance related environment
• Marked interest in IT aspects of maintenance systems
• Excellent organization, interpersonal and communication skills
• MS Office
• Knowledge of Maximo/SAP beneficial

• Sound knowledge of company policies and procedures including relevant reporting and administration procedures
• Sound knowledge of client requirements
• Sound knowledge of quality control procedures
• Sound knowledge of reporting lines and escalation procedures
• Sound internal and external network
• Relevant written and verbal Contracts (e.g. SLA's)
• Express and implied ethical responsibilities and values

- Capture faults reported on trains and busses on maximo
- Capture feedback from technicians and closing request
- Match and create service requests, through all Gautrain station
- Tasking the technicians to attend faults
- Filing, reconciliations and proofs of completed work orders
- Photocopying and scanning and doing a weekly filling
- Binding documents and sending daily reports to management
- Doing data capturing
- Answering calls and communicating with a two ways radio system
- Deals with request which have reached escalation.
- Ensure the first contact resolution is met.
- Ensuring that the maintainers do the work properly
- Reporting to management about all faults which occured

Receptionist/Office Assistant

Thulamela municipality

January 2012 - March 2012

DEPARTMENT: Finance Department
PERIOD: 01 January 2012 to 30 March 2012

- Answering and routing of incoming calls
- Directing visitors to appropriate contacts
- Sorting mail
- Filing invoices, reconciliations and proofs of payment
- Photocopying
- Binding documents

Head Cashier


July 2012 - May 2013

- Responsible for the completion of all documented basic call handling processes.
- Take accountability for processing the data to ensure that action is taken on the store
- Ensure cross-sell and up-sell opportunities are capitalized upon - Develop and maintain professional relationships with customers and ensure that customers' expectations have been met
- Introduce customers to new product offerings
- Attend to customers' order query by determining the order status and attending to the type of request
- Attend to the customers' query in an efficient and professional manner through determining the reason for the call and if it is a new or existing query
- Attend to various customer queries including pricing, attributes, general account queries, special events, sales, sponsorship, delivery, master data, asset and equipment, packaging and installation queries
- Attend to customers' credit queries regarding balance enquiries or statement requests or log the call and transfer to relevant credit (specialist) function
- Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided.
- Responsible for educating the customer in the use of the company products and services to reduce propensity to call and to direct customers to self service where appropriate.

Credit associate


April 2012 - June 2012

- Dealing with all queries through to resolution.
- Logging of all queries and complaints.
- Keeping clients up to date with their queries.
- Providing excellent service of calls received with customers as well as maintaining accuracy in the information provided.
- Routing all queries to correct departments.
- Provide customers with information on both existing and new products & services.


Limpopo Office of the Premier

May 2010 - December 2010

DIRECTORATE: Special Programme Unit, Office on the Rights of the Child
PERIOD: 01 May 2010- 30 December 2010

- Develop national framework for the advancement and coordination of children's rights delivery
- Mainstream a child-centered approach to policy, planning, programming, communication and funding process in government
- Facilitate mainstreaming capacity building for children's rights focal points in government
- Advocate for children's rights delivery in government
- Monitoring and evaluation of children's rights delivery in government
- Coordinate integrated children's rights policy implementation in government

Qualifications & Certifications

Public Administration

Setotolwane Secondary School

University of Venda

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