My previous employment as a debt collector I had to do my own admin work on all the accounts that were assigned to me, I had to make sure that the accounts were up to date with payments and make sure that all debtor were aware of their owings.
April 2014 - May 2014
Making cold calling to customer representing one of the largest network in the country if not world wide (MTN) selling one of their contract to customers . Now with this job even though it was just for a short time I have to say that I found this job very challenging and exciting and I enjoyed every minute of it. Also walked of that place with a groomed mind of what is a telesales agent duties and how to go about it in making sales and generating money.
May 2012 - December 2012
Dealing with outbound and inbound calls with account holders who are in debts with the accounts, so my job was not to threaten the debtors however it was to advice the about the account and make them see the need for the to make payments on their accounts and if they have financial problems then I would work out a plan that will suit them and our client as I was acting as a middle man. So with this job I have learned a lot,how to communicate with people,how to be professional, how to handle objections raise my callers and also how to be a great collector.
May 2011 - January 2012
I worked at Coachman's pharmacy as an assistant to the pharmacists, I did almost everything there,working as a cashier, working on the floor making sure that the stock was placed in an orderly manner and according to the pharmacy procedure. Helping customers find their medication and make recommendations if asked by the customer,answer incoming calls for orders requested on the phone and make sure that they are delivered to the right place. So basically my job there was crucial as the pharmacist job was because we handled a lot so they take care of more important work.
February 2010 - January 2011
I was working for a company named Prestige as a porter at one of the biggest health care the south africa Sandton mediclinic. My job there was to make sure that every single person within in the hospital was attended to,including helping doctors,nurses,my colleagues. Also we were the ones who moved patients from one room to another using the bed or the wheelchair.So my job the was very crucial.
Qualifications & Certifications
Call Centre and Computer certificate
Utsane High School
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