Services

Service Delivery Dispatcher And Co-Ordinator

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.


Customer Service And Support Executive

Customer Service and Support Executive
Wananchi Group (K) Ltd
July 2010 – May 2011 (11 months)Apic center, Westlands

1. Attending to walk in customers i.e. responding, solving and sorting out customer queries/problems face to face and at times on the phone.
2. Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone.
3. Managing and maintaining relationships with customers and colleagues
4. Providing customers with product and service information.
5. Capturing and recording customer requests, information and completing call logs and related reports.
6. Acting as the customer’s advocate in meeting the customer’s needs


Electrical Sales Engineer

Electrical Sales Engineer
Lean Energy Solutions Ltd
November 2009 – July 2010 (9 months)Kipro Center, Westlands

1. ISO Quality Systems and Kaizen
2. Handling MD’s Office reports, emails, record keeping, maintain databases for the office.
3. Scout for and exploit market opportunities for various projects
4. Public relations, flight bookings and travel arrangements.
5. Office administration, management, receptionist/front office, PR and customer service.
6. Project proposal writing and proof reading and report submissions.


Personal Assistant To The Group Chief Financial Officer

Assisting the Group Chief Financial Officer (GCFO) in the daily running of the Finance office by providing administrative support.


Executive Assistant: Finance/Administration.

o Providing a wide range of executive support, setting and managing priorities and work flow of the Group CFO while maintaining smooth administrative coordination with the business leaders and direct reports.
o Serving as the primary contact for the office of the Group CFO by managing the front office and ensuring smooth and constant communication flow with paper, email and phone. Also handling incoming and outgoing correspondences, distributing incoming correspondence, responding to requests, inquiries and invitation, as well as following up where necessary, on behalf of the Group CFO.
o Maintaining of contacts and updating, scheduling the Group CFO’s calendar, paper and electronic, and diary for all company meetings, internal and external.
o Planning and coordinating domestic and international travel schedule and agenda of the Group CFO and his direct reports. Also preparing and submitting expense reports and outside reimbursements from the Group CFO for accounting purposes by preparing the paper work concerned.
o Receiving and coordinating all purchase orders and invoices, processing LPOs, scrutinizing payments and preparing the payment schedule for signing by the Group CFO, logging them in to the ERP System (Pastel) and ensuring adherence to administrative guidelines.
o Coordinate and monitor multiple and diverse work processes and activities to ensure management decisions and directives are properly implemented and timely delivery of reports
o Collecting and compiling, payment charts, the weekly reports and monthly financials from individual business units, binding and filing them.
o Acting as the liaison with the Group CEO’s Office
o Ensuring the Group CFO’s personal information is always up to date
o Performing other duties as having been assigned
o Assisting with Administration and Office Management on a day to day basis i.e. transport, stationary, managing office messengers/drivers etc.
o Acting as the procurement officer for approval of LPOs


Work History

Personal Assistant to the Group Chief Financial Officer (AG)

Wananchi Group (K) Ltd

November 2012 - Present

Personal Assistant (P.A)

Wananchi Group (K) Ltd

November 2012 - Present

Service Delivery Dispatcher and Co-ordinator

Wananchi Group (K) Ltd

May 2011 - November 2012

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.


Dispatcher

Wananchi Group (K) Ltd

May 2011 - Present

Customer Service and Support Executive

Wananchi Group (K) Ltd

July 2010 - April 2011

Customer Service and Support Executive

Wananchi Group (K) Ltd

July 2010 - May 2011

1. Attending to walk in customers i.e. responding, solving and sorting out customer queries/problems face to face and at times on the phone.
2. Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone.
3. Managing and maintaining relationships with customers and colleagues
4. Providing customers with product and service information.
5. Capturing and recording customer requests, information and completing call logs and related reports.
6. Acting as the customer’s advocate in meeting the customer’s needs


Electrical Sales Engineer

Lean Energy Solutions Ltd

November 2009 - July 2010

1. ISO Quality Systems and Kaizen
2. Handling MD’s Office reports, emails, record keeping, maintain databases for the office.
3. Scout for and exploit market opportunities for various projects
4. Public relations, flight bookings and travel arrangements.
5. Office administration, management, receptionist/front office, PR and customer service.
6. Project proposal writing and proof reading and report submissions.


Electrical Sales Engineer

Lean Energy Solutions

November 2009 - July 2010

Projects

Personal Assistant to the Group Chief Financial Officer (AG)

Personal Assistant to the Group Chief Financial Officer (AG)
Wananchi Group (K) Ltd
November 2012 – Present (11 months)Gateway Park, Mombasa Road, Finance Department, 2nd Flr, Block E


Customer Service and Support Executive

Customer Service and Support Executive
Wananchi Group (K) Ltd
July 2010 – May 2011 (11 months)Apic center, Westlands

1. Attending to walk in customers i.e. responding, solving and sorting out customer queries/problems face to face and at times on the phone.
2. Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone.
3. Managing and maintaining relationships with customers and colleagues
4. Providing customers with product and service information.
5. Capturing and recording customer requests, information and completing call logs and related reports.
6. Acting as the customer’s advocate in meeting the customer’s needs


Electrical Sales Engineer

Electrical Sales Engineer
Lean Energy Solutions Ltd
November 2009 – July 2010 (9 months)Kipro Center, Westlands

1. ISO Quality Systems and Kaizen
2. Handling MD’s Office reports, emails, record keeping, maintain databases for the office.
3. Scout for and exploit market opportunities for various projects
4. Public relations, flight bookings and travel arrangements.
5. Office administration, management, receptionist/front office, PR and customer service.
6. Project proposal writing and proof reading and report submissions.


Customer Service and Support Executive

Customer Service and Support Executive
Wananchi Group (K) Ltd
July 2010 – May 2011 (11 months)Apic center, Westlands

1. Attending to walk in customers i.e. responding, solving and sorting out customer queries/problems face to face and at times on the phone.
2. Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone.
3. Managing and maintaining relationships with customers and colleagues
4. Providing customers with product and service information.
5. Capturing and recording customer requests, information and completing call logs and related reports.
6. Acting as the customer’s advocate in meeting the customer’s needs


Service Delivery Dispatcher and Co-ordinator

Wananchi Group (K) Ltd
May 2011 – Present (1 year 8 months)Road C Industrial Area next to Sameer Park

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.


Service Delivery Dispatcher and Co-ordinator

Wananchi Group (K) Ltd
May 2011 – November 2012 (1 year 6 months)Road C Industrial Area next to Sameer Park

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.


Qualifications & Certifications

Bachelors of Business Administration and Management (BBA)

St Paul's University


St. Paul's University-Kenya


Certificates

Institute of Advanced Technology (IAT)


Diploma in Electrical Engineering (Electronics Option)

Kenya Institute of Highways and Building Technology (KIHBT)


kenya institute of highways and building technology


TEMPLE ROAD HIGH SCHOOL


Kenya Certificate of Secondary Education (KCSE)

Temple Road Secondary School


Kenya Certificate of Primary Education (KCPE)

Mt. Kenya Primary School


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