Kekae - Office Clerk - Johannesburg, GP, South Africa

Morongwa Kekae

Johannesburg, GP, South Africa


Office Clerk

Work History

Stock Admin Investigator


From March 2011

Information Reporting
• Adhere to stipulated timeframes to clear all stock adjustments as per Service Level Agreements (SLA).
• Manage stock adjustments by extracting an exception report from ARS System in order to reveal main trends and issues.
• Prepare reconciliations for each stock adjustment processed.
• Ensure that all investigations are completed within an SLA of 72 hours
Customer Service Delivery - Corporate
• Communicate with relevant stakeholders to determine status of work in progress
• Liaise with and offer regular support to Claims, Stock Admin, and Investigation Clerks to assist in processing certain tasks that will ensure the required SLA is maintained.
• Source appropriate resources for resolving customer enquiries/complaints.
• Respond professionally to all internal and external customer queries regarding product and/or services offered and redirect customer queries where necessary.
Performance Monitoring
• Capture all online all adjustments as requested by the relevant user.
• Inform line managers of all queries with regards to outstanding queries, problems, or out of line situations.
• Highlight to Group IT all queries that have not updated to the Retek system.
People Management
• Manage own personal development through performance management, IDP and talent management processes.
• Request training and feedback on performance and strive to improve based on these interventions.
• Adhere to the Group's values and leadership principles and understand and participate in Employer of Choice strategies and initiatives.
• Take personal responsibility for all issues facing the department, work as a team and mentor /coach new employees as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department

Reason for leaving: Need growth

Reference Aadil Asmal
Occupation line manager

Telephone 011 491 8990

Call Centre Agent


March 2007 - October 2010

• Sign Attendance Register
• Log on my computer
• Received 900 incoming calls per day
• Transferred directory information to callers
• Searched Information from the Computer
• Taking messages and distribute them to different departments.
• Dealt with difficult customers
• Transferring customers to the supervisor
• Answering Question from Customers
• Handle all queries from customers
• Typing information

Reason for leaving: Temp position

Reference Beatrice Nguse

Telephone Numbers 011 835 2700
071 276 9474

Shop Assistant

Dial a video

August 2005 - December 2005

• Cleaning
• Promoted New Movies
• Sold and Rented out movies
• Signing new Contract with Customers
• Typing Customers details on the database

Reason for Leaving: Temp position

Reference Michel
Telephone 011 888 4666

Qualifications & Certifications

computer clerk certificate

Academy of learning

Academy of learning

Cornerstone HR


Mathulamisha High School

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