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Caviar House Limited
From December 2008
As duty manager, l am responsible for the day to day running of the store, supporting senior management and specialists with decision making and dispute resolution concerning trading issues by delivering excellent customer care, assessing financial and operational processes of the store.
This role requires the utmost flexibility, additional responsibilities includes,
➢ Conducting customer profiling information which aids forecasting, scheduling staffs and improving sales.
➢ Employing appropriate escalation where necessary to manage issues arising.
➢ Simplifying of sales and operational process by automating and replacing manual processes with the use of quick office, note plus and other software.
➢ Working in conjunction with the senior management to develop action plans, implement new initiatives and take part in promotions to target key segments.
➢ Developing key performance indicator using customer feedback data, market research and questionnaires.
➢ Resolving complex issues arising from customer complaints and requests by conducting proper investigations.
➢ Providing decision support to senior management and escalating issues that cannot be resolved.
➢ Utilizing market intelligence to monitor and assess competitors' strength and weaknesses.
➢ Conducting staff appraisals and performance reviews as well as providing training and development.
➢ Managing stock related risks and issues.
➢ Maintaining an exceptional health, safety and environment rules & standard and ensuring that they are implemented.
➢ Recording, monitoring and managing tasks in the diary.
December 2004 - January 2008
Provided customer service and responded to customer's complaints and orders.
➢ Utilized customer profile information to provide bespoke products to the clients.
➢ Administered key performance indicators and ensured that the health & safety standards are met.
➢ Cash handling, banking, and conducting till checks.
➢ Built relationships with staff and customers by identifying and resolving urgent issues.
➢ Identified, monitored, managed and recorded risks that can impact the business in the log.
➢ Ensured that tasks are recorded and monitored in the diary.
Aptus Personnel Limited
September 2003 - December 2004
As a sales consultant, l identified and met customer needs by maintaining good after sales and repeat sales relationships. My duties entailed the following;
➢ Provided customer service, processed customers order and requests.
➢ Ensured that processes and procedures are properly documented.
➢ Prioritized, investigated remediate issues and developed improvements that will impact the business positively.
➢ Handled and banked Cash, handled the process data quickly (PDQ) machine.
➢ Reported customer's issues and complaints to the manager.
➢ Monitored stock levels, quality control and conducted stock takes and reconciliation.
➢ Ensured that health, safety and environment rules are followed and reported hazards to the shop manager.
Sales Consulting Officer
April 1999 - June 2002
As a sales consulting officer, l negotiated contracts and liaised between the customers and the company. l also sourced for new market leads, organized sales visits and attended trade exhibitions, conference and meetings.
My other responsibilities entails;
➢ Managed conflicts between stakeholders with differing opinion and ensured that agreed solution aligns to the vision of the company.
➢ Sourced for new Prospects and identified new leads.
➢ Provided functional support to the clients by ensuring that the agreed delivery timescales were met
➢ Provided progress reports to the marketing manager on assigned tasks.
➢ Assisted in the Implementation and coordination of UAT with customers.
➢ New products pitch to customers and prospects.
➢ Maintained credit facilities records and managed clients' performance.
➢ Recorded and monitored tasks in the sales diary.
➢ Reviewed sales performance and lessons learnt report.
➢ Ensured the agreed deliverables are aligned with the requirements.
➢ Aided review and credit analysis of new credits from the marketing teams, debt recovery from clients.
➢ Attended sales conferences, trade fairs, exhibitions.
Qualifications & Certifications
Ogun State University
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