Petersen - Service Manager - Cape Town, WC, South Africa

Morne Petersen

Cape Town, WC, South Africa

Services

Service Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Workshop/Technical Manager

Xinergistix Management Services

From July 2013

(Logistics)
POSITION Workshop/Technical Manager
DUTIES Manage day-to-day workshop activities.
Develop and maintain engineering and construction techniques for the trailer division.
Develop plans to increase daily effectiveness.
Manage all financial aspects of the national workshop structure
(depots) to ensure optimum profitability.
Asset management including tyres and part stores.
Call centre (24hr breakdown depart) - first line of call for all
breakdowns and approval.
Develop technical team's competencies in line with CUMMINS and
MBSA requirements.
Take necessary disciplinary action against non-performers.
Ensure OHS ACT requirements are adhered to.
WORK HISTORY:

Service Manager

December 2010 - February 2013

PERIOD December 2010 - February 2013
COMPANY Rola Motors PC & LCV
POSITION Service Manager

ROLE AND RESPONSIBILITIES AT ROLA MOTORS PC AND LCV:

ROLES AND KEY PERFORMANCE INDICATORS
RESPONSIBILITIES
DEVELOP STRATEGIC DEVELOP AND MAINTAIN A RESOURCE PLAN FOR THE WORKSHOP
WORK PLANS DEVELOP CONCEPTS AND MEASURE FOR LOAD OPTIMISATION
ENSURE PLANNING FOR BAYS, FACILITIES, MACHINES TOOLS, DIAGNOSIS
INSTALLATIONS ARE CARRIED OUT CORRECTLY
DEVELOP CONCEPTS FOR INCREASING USE FOR THE CUSTOMER, TURNOVER
AND PROFITABILITY IN SERVICES
PROVIDE INPUT INTO SERVICES STRATEGIES FOR THE FUTURE
DEFINE TARGET MARKET FOR WORKSHOP WITHIN THE FRAMEWORK OF
DEFINED PERFORMANCE TARGETS
MANAGE FINANCIAL MONITOR AND CONTROL COST INCURRED WITHIN OWN DEPARTMENT
PERFORMANCE AND MONITOR, MANAGE AND OPTIMISE THE PRODUCTIVITY AND PERFORMANCE
PROFITS OF INDIVIDUALS WITHIN THE DEPARTMENT.
EVALUATE DEPARTMENTAL RESULTS ON A MONTHLY BASIS AND IMPLIMENT
CORRECTIVE MEASURES WHERE NECESSARY.
ENSURE THAT ALL RELEVANT INFORMATION IS COMMUNICATED TO
RELEVANT FINANCIAL STAFF MEMBERS IN AN ACURATE AND TIMELY
MANNER.
ENSURE THAT OUTWORK IS MINIMISED.
INCREASE HOURS/DAY AND VEHICLE THROUGHPUT WITHOUT SACRIFICING
QUALITY WORK.
MEASURE AND OPTIMISE DEPARTMENT IN LINE WITH THE MRA MODEL.
MANAGE SERVICE MANAGE CUSTOMERS WHO ARE DISSATISFIED AND THOSE WITH DIFFICULT
OPERATIONS REQUESTS.
ENSURE THAT ALL SERVICES ARE ALIGNED WITH COMPANY POLICIES AND
PROCEDURES.
ENSURE ALL GUARANTEE CASE DOCUMENTATION IS CORRECT.
CHECK MOBILO DRIVE PROCESSES AND CARRY OUT ANY NECESSARY
NEGOTIATIONS.
ENSURE EFFICIENT USE OF ALL RESOURCES, PROCESSES AND PROCEDURES
WITHIN THE WORKSHOP.
ENSURE PRE-DETERMINED JOB TIMES ARE ADHEREDED TO.
ENSURE ALL REQUIRED TECHNICAL TEST EQUIPMENT AND TOOLS ARE
AVAILABLE AND READY FOR USE.
ENSURE CLEANLINESS AND ORDERLINESS OF...

Service Manager

Sandown Motor Holdings

June 2008 - November 2010

Claremont
POSITION Service Manager
DUTIES Manage day-to-day workshop activities.
Develop and maintain workflow and work bay optimisation -
Productivity and Efficiencies
Develop plans to increase labour sales per day.
Manage all financial aspects of the workshop to ensure optimum
profitability.
Ensure Customer Satisfaction Index is in top 10 of Dealerships in the country.
Handle and solve customer complaints.
Ensure there is no cash outstanding and that warranty days are in line with group policy.
Manage debtor days in line with group guidelines.
Develop technical team's competencies in line with MBSA
requirements.
Take necessary disciplinary action against non-performers.
Ensure OHS ACT requirements are adhered to.
Manage MBSA dealer standards for bi-annual audits.

REASON FOR LEAVING Opportunity to work closer to home

McCarthy Mahindra/Suzuki/Value Centre

June 2007 - May 2008

POSITION After Sales Manager
DUTIES Manage day-to-day workshop and Parts activities.
Develop and maintain workflow and work bay optimisation -
Productivity and Efficiencies
Develop plans to increase labour sales and Part sales per day.
Manage all financial aspects of the Workshop and Parts
department to ensure optimum profitability.
Manage customer relationships.
Handle and solve customer complaints.
Manage debtor days in line with group guidelines.

REASON FOR LEAVING Opportunity to work for Mercedes Benz

Regional Technical Advisor and Trainer

Shell Autoserv South Africa

February 2003 - March 2007

POSITION Regional Technical Advisor and Trainer
DUTIES On site equipment technical training and coaching.
Classroom training to team on - VMC, CDX Global modular
training.
Standards visuals evaluation.
Standard HSSE evaluation on regular intervals.
Workshop procedures coaching to all staff.
Research and development on new developments.
Develop learnership programme for AIDC with regard to workshop
procedures.
Workshop UTOC coaching to staff.
Develop workshop and standards procedures.
Provide technical arbitration with customers.
Equipment and asset protection management.
Plan Branch manager and regional meetings to discuss operational and training requirements.
Interview all technical staff for relevant positions.
Provide training for network development.
Assist branches without managers.
Fill in for area manager when absent e.g. arbitration/disciplinary
inquiries between company and employees and any other related
operational requirements.

REASON FOR LEAVING Business closed down

Foreman

Shell Autoserv South Africa

December 2002 - January 2003

DUTIES Managing the workshop.
Workflow and efficiency.
Electronic diagnosis on vehicles.
HSE compliance.
Quality checks on other technicians work.
Major repairs on vehicles.

REASON FOR LEAVING Promoted within group

Owner

Mocamp Auto cc

April 2000 - October 2002

DUTIES Managing the workshop on a day-to-day basis.
Engine remanufacturing.
Electronic engine analyses on vehicles.
ECU diagnosis on vehicles.
Engine modifications where needed.
Detailed and intricate repairs to exotic/modified vehicles.
Quality checks and PDI on vehicles.
Contracts and procurement management.
Overseeing the management of the spares dept.
Financial planning of business.

REASON FOR LEAVING Incurred financial difficulties and had to close down

Head Technician

Belgian American Motors

April 1998 - March 2000

DUTIES Managing the workshop.
Repairs to exotic vehicles.
Electronic diagnosis on vehicles.
Complete engine and carburetor overhauls

REASON FOR LEAVING To start own business

Mechanic

Modderdam Motors

January 1994 - March 1998

DUTIES Servicing of all vehicles.
Engine rebuilding when needed.
Electronic tune-ups and diagnosis
Running the spares dept.
Assisting to manage the forecourts
Tyre and puncture repairs.
Filling of LP gas.


REASON FOR LEAVING To explore other opportunities

Dealer Principal

Gerhard Olivier

McCarthy multifranchise) - 0726967264

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