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Highly experienced and skilled Business/Management Consultant and an Entrepreneur with over 23 years expertise in Business Development, Project Management and Social Housing. I have developed Small Medium Enterprise ( SMEs), in Public, Private and Voluntary sector services, to increase turnover, profit/surplus, productivity and improve performance through clear focused strategy and long term business plans. I have also helped organisations improve communication, corporate image, customer relations, service delivery and reduce costs, as well as grow in size/portfolio.
I have further skills in managing and developing large Buy to Let, property portfolio's including; lettings, property management, marketing, and providing an advisory role to private landlords, on all aspect of Housing Law and best practice, including dealing with rent arrears, court proceedings etc.
Head of Housing
Housing management, Rent collection, Dealing with ASB, Estate management, Lettings, Void Management, Neighborhood Management
Monni Ryatt Consultancy
June 2010 - June 2010
Providing a range of professional service including; Management Consultancy, Business Coaching, Consultancy, to small, medium and large businesses. Also support and advice to private landlords and Buy to Let investors in the UK.
Head of Business Development
The Commuity Housing Group
December 2007 - May 2010
Responsible for a large team dealing with Business Plans/Strategy, Marketing, Communication, External Funding, Customer Service, Policy, Performance Management, KPIs, Inspection, governance/compliance, Market Research, Board, Committees, Sub-Committees, local communities and growth/development of the Group and its subsidiary companies
Business Development Manager
August 2007 - December 2007
Business Development, Branding, Strategy, Financing, Staff Development, Marketing, Customer Relations
Head of Housing
Black Country Housing Group
December 2001 - August 2007
Comprehensive Housing Management (generic, supported and sheltered/hostels) and Floating Support Service. Managing a large team, that was responsible for dealing with Rent Arrears, Anti-Social Behavior, Lettings, Voids, Customer engagement/relations, Corporate Strategies/Policies, Business Planning, KPIs, Dispute Resolutions, Staff training/development.
Care & Repair
February 1992 - November 1996
Repairs/Renovation, Urban Regeneration using multi-agency approach (Architects, Construction Companies/Builders, Local Authorities, Housing Associations, Resident Groups, Statutory, Voluntary and Private sector services). Also day to day advice and Casework, Marketing, Sales Lead generation and Customer Relations,
January 1988 - January 1992
Responsible for 25 staff and the performance of the store, which had a turnover of 15 million pound per year. Also providing support to improve performance of other stores across the UK.
Qualifications & Certifications
Buy to Let Finance/Mortgage
NLP Practitioner Training
Institute of Leadership and Management
The University of Birmingham
Certificate of Participation
Copenhagen Business School - International Summer School
B A (Hons)
University of Central England
Chartered Institute of Housing
Btec Business Studies
West Park College
Churchfield High School
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