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Ryatt - Head of Housing - Sutton Coldfield, Birmingham, UK

Monwara Ryatt

Sutton Coldfield, Birmingham, UK


Highly experienced and skilled Business/Management Consultant and an Entrepreneur with over 23 years expertise in Business Development, Project Management and Social Housing. I have developed Small Medium Enterprise ( SMEs), in Public, Private and Voluntary sector services, to increase turnover, profit/surplus, productivity and improve performance through clear focused strategy and long term business plans. I have also helped organisations improve communication, corporate image, customer relations, service delivery and reduce costs, as well as grow in size/portfolio.
I have further skills in managing and developing large Buy to Let, property portfolio's including; lettings, property management, marketing, and providing an advisory role to private landlords, on all aspect of Housing Law and best practice, including dealing with rent arrears, court proceedings etc.


Head of Housing


Housing management, Rent collection, Dealing with ASB, Estate management, Lettings, Void Management, Neighborhood Management

Work History

Business/Management Consultant

Monni Ryatt Consultancy

June 2010 - June 2010

Providing a range of professional service including; Management Consultancy, Business Coaching, Consultancy, to small, medium and large businesses. Also support and advice to private landlords and Buy to Let investors in the UK.

Head of Business Development

The Commuity Housing Group

December 2007 - May 2010

Responsible for a large team dealing with Business Plans/Strategy, Marketing, Communication, External Funding, Customer Service, Policy, Performance Management, KPIs, Inspection, governance/compliance, Market Research, Board, Committees, Sub-Committees, local communities and growth/development of the Group and its subsidiary companies

Business Development Manager


August 2007 - December 2007

Business Development, Branding, Strategy, Financing, Staff Development, Marketing, Customer Relations

Head of Housing

Black Country Housing Group

December 2001 - August 2007

Comprehensive Housing Management (generic, supported and sheltered/hostels) and Floating Support Service. Managing a large team, that was responsible for dealing with Rent Arrears, Anti-Social Behavior, Lettings, Voids, Customer engagement/relations, Corporate Strategies/Policies, Business Planning, KPIs, Dispute Resolutions, Staff training/development.

Senior Caseworker

Care & Repair

February 1992 - November 1996

Repairs/Renovation, Urban Regeneration using multi-agency approach (Architects, Construction Companies/Builders, Local Authorities, Housing Associations, Resident Groups, Statutory, Voluntary and Private sector services). Also day to day advice and Casework, Marketing, Sales Lead generation and Customer Relations,

Store Manager

River Island

January 1988 - January 1992

Responsible for 25 staff and the performance of the store, which had a turnover of 15 million pound per year. Also providing support to improve performance of other stores across the UK.

Qualifications & Certifications

Broker Training

Buy to Let Finance/Mortgage


NLP Practitioner Training


Institute of Leadership and Management


The University of Birmingham

Certificate of Participation

Copenhagen Business School - International Summer School

B A (Hons)

University of Central England

Corporate Membership

Chartered Institute of Housing


Halesowen College



Btec Business Studies

West Park College


Churchfield High School

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