Osses - Customer Service - South Brisbane, QLD, Australia

Montserrat Osses

South Brisbane, QLD, Australia

Services

Customer Service

Work History

Flight Attendant

Virgin Australia

March 2013 - January 2014

Brisbane QLD AUSTRALIA


MAJOR ACHIEVEMENTS
• Completion of tasks outside my direct responsibility.
• Deliverables achieved within set timeframes.
• Positive feedback from Manager.

KEY DUTIES - In this position
• Greeting passengers/ and guiding them to their seat
• Providing effective hospitality services during flight
• Creating a pleasant team environment at the same time as ensuring safe and professional journey
• Ensuring that all on-board equipment is functioning
• Providing guidance during emergency evacuations
• Developing and maintaining effective relationships with other cabin crew

Hairdresser/Hairstylist

Be Hair Style Salon

February 2012 - November 2012

Biota Street, INALA QLD AUSTRALIA


MAJOR ACHIEVEMENTS
• Completion of tasks outside my direct responsibility.
• Deliverables achieved within set timeframes.
• Positive feedback from Manager.

KEY DUTIES - In this position:
• Provided hairdresser support
• Liaised with internal and external customer with general queries and complaints.
• Provided administrative assistance.
• Answered telephone calls and ensured appropriate response and redirection.
• Administered the financial processes for the Be Hair Style Salon, ordering products, payment of accounts, and cash.

Sales Representative AUSTRALIA

Hannah Direct

November 2011 - February 2012

MAJOR ACHIEVEMENTS
• Completion of tasks outside my direct responsibility.
• Deliverables achieved within set timeframes.
• Positive feedback from Manager


KEY DUTIES - In this position:
• Promote Bridgestone (tyre specialist mechanics) about their virtually free discount offer for their cars.
• Cash handling skills
• Trained sales representative trainees
• Provided Customer Service.

Administration Officer AUSTRALIA

Pizza Hut Call Centre

March 2010 - September 2011

MAJOR ACHIEVEMENTS
• Completion of tasks outside my direct responsibility.
• Deliverables achieved within set timeframes.
• Positive feedback from Manager

KEY DUTIES - In this position:
• Debit card transactions
• Gained skills operation computer system
• Liaised with internal and external customer with general queries and complaints.

Qualifications & Certifications

Coorparoo Secondary College

Macgregor State High School

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