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Delivery Trainer - Soft Skills / Insurance / Finance
January 2003 - July 2013
Customer Service Assistant
January 2002 - January 2003
• Telesales and service of Churchill insurance motor and home policies
• Managing complaints for the department, ensuring all staff remain compliant within FSA guidelines along with one on one coaching in customer service handling and sales techniques
• Team Leader assistance duties, overlooking the day to day running of a team within, ensuring targets and key performance indicators are met
• Expansive product knowledge in insurance underwriting and affluent in various computer software programmes
Qualifications & Certifications
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