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Woolsey Smith - Trainer - Spalding, England, UK

Monique Woolsey Smith

Spalding, England, UK



Work History

Delivery Trainer - Soft Skills / Insurance / Finance

DirectLine Group

January 2003 - July 2013

Customer Service Assistant

RBS Insurance

January 2002 - January 2003

Churchill Insurance

• Telesales and service of Churchill insurance motor and home policies
• Managing complaints for the department, ensuring all staff remain compliant within FSA guidelines along with one on one coaching in customer service handling and sales techniques
• Team Leader assistance duties, overlooking the day to day running of a team within, ensuring targets and key performance indicators are met
• Expansive product knowledge in insurance underwriting and affluent in various computer software programmes

Qualifications & Certifications

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