Maboufin Kammogne - Teller,Bilingual(French And English)Customer Service - Toronto, ON, Canada

Monique Maboufin Kammogne

Toronto, ON, Canada


Teller,Bilingual(French And English)Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


detail oriented,good team player, adaptable,good critical and analytic thinking.

Work History

Administrative Assistant

French Tutoring Centre

, Toronto
• Answer requests, inquiries, concerns using a multi-line phone and email.
• Recorded and maintained payroll, bills payment and established monthly financial statements
• Successfully promoted product and services for repeat business
• Analysed and deciphered customers need and advised accordingly

Bank Teller / Customer Service Representative

Mutual Fund and Credit Guarantee Cameroon

• Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
• Obtained and processed information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
• Sold travellers' cheques, foreign currency and money orders
• Answered enquiries and resolved problems or discrepancies concerning customers' accounts
• Informed customers of available banking products and services to address their needs

Executive Assistant/ Sales / Accounting Clerk

Promesse Enterprise, Cameroun

• Prepared invoices, reports, memos, letters, financial statements
• Managed and maintained schedules and organized events
• Established and co-ordinated administrative policies and procedures
• Analyzed incoming and outgoing memoranda, submissions and reports using word, spreadsheet, database, and/or presentation software
• Promoted sales to existing clients, identified and solicited potential clients, estimated prices, contract terms and delivery dates and consulted with clients after sale to resolve problems and to provide ongoing support
• Calculated, prepared and issued documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements

Customer Service Representative

Kemal Trading Company

• Handled customer complaints and inquiries in a prompt and efficient manner
• Analyzed individual customer issues to determine the most effective resolution for the customer
• Developed customer relationships by ensuring that expectations are met, issues are resolved and satisfaction is guaranteed
• Followed up with customers to identify and support their needs
• Promoted customer loyalty by providing exceptional customer and technical support

Qualifications & Certifications

University of Yaounde II


University of Yaoundé II


University of Dschang

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