Luczanko - Administration, Attendant - Moncton, NB, Canada

Monique Luczanko

Moncton, NB, Canada


Administration, Attendant


As you will note with my resume you will be able to identify my skills.

Work History

Sales Associate

Automotive Sales

and soliciting new clientele

Writing and administering Auto Policies

Co-Operators Insurance

➢ Writing, reviewing Auto Insurance Policies
➢ Travel Insurance Sales
➢ Soliciting Life Insurance Sales
➢ Held General Insurance License

Customer Services Representative

Atlantic Blue Cross Care

➢ Customer Service Representative
➢ Travel Insurance sales and claims
➢ Individual Insurance sales
➢ Group plan inquiries
➢ Adjudication of health and dental claims in timely and precise manner
➢ Completion of reports and necessary documents
➢ Handling telephone inquiries
➢ Assuming team leader responsibilities when required

Secretary & Billing Clerk

M.E. & P.E. Samson Custom Brokers

➢ Billing
➢ General accounting duties
➢ Answering incoming calls
➢ Completing necessary documents

Secretary Receptionist

Les Pecheries Alfo Ltee

➢ Computerized daily entry, inputting catch and bait purchases
➢ Prepared all invoices to purchasers
➢ Completed Bill of Lading forms for the containers being shipped
➢ Maintained daily accounting
➢ Secretarial duties

Assistant Customer Service Officer

Royal Bank of Canada

➢ In charge of Short Term Investments, GIC's and Term Deposits
➢ Replenished the banking machine with money and insured all reports balanced
➢ Main referral for tellers and helping them with any clerical issues
➢ Scheduling of Customer Service Representatives
➢ Responsible for cash counts when the Central Teller did not balance
➢ Ordered foreign currency for customers and calculating the exchange rates
➢ Responsible for Canada Savings Bonds
➢ Act as signing officer for bank drafts and certified cheques
➢ Ordered all necessary stationery forms used by the bank
➢ Input daily banking transactions on computer
➢ Responsible for receiving the delivery of money shipments to the bank by Loomis
➢ Sending and receiving of International Wire Transfers
➢ Issuing and cashing of Certificates and Bonds


Royal Bank of Canada

➢ Responsible for typing all documents, letters and forms on the computer
➢ Answer telephone and direct phone calls and take messages for the staff
➢ In charge of access to safe deposit boxes for customers
➢ Direct all walk-in customers to proper bank employee
➢ Responsible for helping the physically disabled with their banking
➢ Worked at the wicket for an hour a day to help customers with general banking
➢ Scheduled appointments for Loans Officers and Manager

Summer Student

Brunswick Smelting & Fertilizer

➢ Worked in the Accounts Receivable Department
➢ Responsible for the Customs Clearance forms of inputted goods

Qualifications & Certifications

Secretarial and some accounting

CCNB Bathurst

Bathurst High School

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