Tulner - Secretary - Mississauga, ON, Canada

Monika Tulner

Mississauga, ON, Canada




I have over 25 years of managerial, secretarial and customer service experience.

I am very accurate, detail orientated and punctual and will go above and beyond any task that I am given.

Work History

Courtesy Desk Associate


From June 2011

• Western Union Transactions, Returns, Claims, Opening, Closing, Selling MasterCards, Cashier

Event & Sales Planner / Branch Manager


October 2010 - September 2011

• Entered payments into customer files, deposited daily funds, faxed and monitored invoices for mail outs
• Assisted corporate customers, with all aspects of event planning and rentals
• Responsible for accounts receivable activities and entering payments into customer accounts
• Provided monthly statements to customers using computer faxing accurately and efficiently
• Performed sales calls and marketed company products and services to prospective and former customers
• Followed up with customers at end of events to ensure positive customer service expectations were met
• Addressed customer issues and concerns with tact and diplomacy
• Took lead of internal office inventory, ordered supplies as needed to ensure staff needs were met
• Fluent with rental software PartyCad 12 for the design of floor plans for product rentals

Customer Service Rep / Sales & Event Planner


August 2004 - September 2010

• Trained and motivated a small staff team of four employees in all aspects of job requirements
• Monitored invoices for mail out, entered payment for customer files, deposited funds to bank
• Provided excellent customer service skills, answered customer inquiries and provided information
• Accounts receivable activities and payments entries for Oakville location
• Performed sales calls and marketed company products and services to customers
• Ensured positive customer service expectations were met after events
• Conducted office inventory checks, ordered supplies as needed

Secretary/Receptionist - DOFASCO INC
- Secretary to the Director of Environmental Control and the Safety Dept/Compensation Claims
- Maintained files, forms, correspondence, compensation claims and safety reports
- Also maintained a 20 line phone system as well as acted periodically on the main switch board accommodating 12,000 employees

Qualifications & Certifications

Glendale Secondary

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