Khatwani - Operations Manager - Janakpuri, New Delhi, Delhi, India

Monika Khatwani

Janakpuri, New Delhi, Delhi, India


Operations Manager

Work History

Operations manager in a technical sales process

Invincible tech Solutions

From August 2011

Key role Areas

• .Day to day huddles and sessions
• Taking care of admin and HR
• Handling team of 45 people
• Generating Reports of collections and total production.
• Assisting team with writing project scripts. Ensuring regular Quality Checks.
• Managing daily operations and Reporting for the team leaders and process manager
• Conducting Monthly and quarterly Assessments of the Team.
• Customer Contact: Assisting a Team for the services.
• Driving agents for Sales & RPS (Revenue Per sale) targets for the team.
• Revenue generation and cost cutting

Assistant manager

World Lotto Corporation

August 2007 - August 2011

for 1.5 year, in sales process (WLC) on payroll of client
• Process Trainer for 1.6 years in sales process(WLC) on payroll of client
• Worked as a personal service manager (agent)

Key Result Areas
• Training for sales process in WLC
• Recruitment and selection
• Training co-ordination
• Company's policies formulation
• Documentation (document preparation)
• Retention Activities
• Employee grievance handling
• Day to day issues handling
• Operations Handling, sending mails
• Floor co-ordination
• Client handling
• Dealing with clients at abroad through mails
• Reporting head of TL

Qualifications & Certifications

Business Administration

Guru Jambheshwar University

MDS University

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country