Khatwani - Operations Manager - Janakpuri, New Delhi, Delhi, India

Monika Khatwani

Janakpuri, New Delhi, Delhi, India


Operations Manager

Work History

Operations manager in a technical sales process

Invincible tech Solutions

From August 2011

Key role Areas

• .Day to day huddles and sessions
• Taking care of admin and HR
• Handling team of 45 people
• Generating Reports of collections and total production.
• Assisting team with writing project scripts. Ensuring regular Quality Checks.
• Managing daily operations and Reporting for the team leaders and process manager
• Conducting Monthly and quarterly Assessments of the Team.
• Customer Contact: Assisting a Team for the services.
• Driving agents for Sales & RPS (Revenue Per sale) targets for the team.
• Revenue generation and cost cutting

Assistant manager

World Lotto Corporation

August 2007 - August 2011

for 1.5 year, in sales process (WLC) on payroll of client
• Process Trainer for 1.6 years in sales process(WLC) on payroll of client
• Worked as a personal service manager (agent)

Key Result Areas
• Training for sales process in WLC
• Recruitment and selection
• Training co-ordination
• Company's policies formulation
• Documentation (document preparation)
• Retention Activities
• Employee grievance handling
• Day to day issues handling
• Operations Handling, sending mails
• Floor co-ordination
• Client handling
• Dealing with clients at abroad through mails
• Reporting head of TL

Qualifications & Certifications

Business Administration

Guru Jambheshwar University

MDS University

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