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BBA, Degree Program of Library and Information Services. 5 years work experience from libaries and insurance companies. Tasks at the insurance companies: investigating and resolving errors, transactions, discrepancies and queries; ensuring all applications are fully completed ie. chasing outstanding documents; providing translations; customer service on the phone and by email; business correspondence. Tasks at the libaries: cataloguing, information searching, customer service, public relationship management, Intranet publishing, several computer duties, reserving material. Professional cources: Good customer service, customer care, managing threatening situations in customer service, how to handle conflict, the power of the telephone, professional business communication.
January 2011 - January 2011
Short translation projects in different fields from English into Finnish.
Customer Services Representative
From May 2010
investigating and resolving errors, transactions, discrepancies and queries; ensuring all applications are fully completed ie. chasing outstanding documents; providing translations; customer service on the phone
August 2009 - December 2010
Translating softwares from English into Finnish
Localizing a web page http://boombit.com/programs/info/FINNISH/
Customer Service Administrator
Duo Life Insurance Company
January 2008 - April 2010
office duties, customer service on the phone and by email, inputting and issuing new applications, solving direct debit problems, writing letters, filing
Senior Library Assistant
Ministry for Foreign Affairs of Finland
May 2007 - December 2007
cataloguing, information searching, customer service in Finnish and English, public relationship management, Intranet publishing
Varissuo branch library
March 2003 - August 2003
customer service, information searching, several computer duties, reserving material, shelving
Library assistant (trainee)
Turku main library, children’s and young adults’ department
September 2002 - February 2003
customer service, information searching
Qualifications & Certifications
Business Administration, Library and Information Services
Turku University of Applied Sciences
Turku Open University, Finland
Turku Adult High School
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