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Nieminen Mahjoubi - Customer Service - Southampton, England, UK

Monica Nieminen Mahjoubi

Southampton, England, UK

Services

Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

BBA, Degree Program of Library and Information Services. 5 years work experience from libaries and insurance companies. Tasks at the insurance companies: investigating and resolving errors, transactions, discrepancies and queries; ensuring all applications are fully completed ie. chasing outstanding documents; providing translations; customer service on the phone and by email; business correspondence. Tasks at the libaries: cataloguing, information searching, customer service, public relationship management, Intranet publishing, several computer duties, reserving material. Professional cources: Good customer service, customer care, managing threatening situations in customer service, how to handle conflict, the power of the telephone, professional business communication.

Work History

Home-based translator

OneHourTranslation.com

January 2011 - January 2011

Short translation projects in different fields from English into Finnish.

Customer Services Representative

Skandia Life

From May 2010

investigating and resolving errors, transactions, discrepancies and queries; ensuring all applications are fully completed ie. chasing outstanding documents; providing translations; customer service on the phone

Home-based translator

Home-Office.org

August 2009 - December 2010

Translating softwares from English into Finnish
Localizing a web page http://boombit.com/programs/info/FINNISH/

Customer Service Administrator

Duo Life Insurance Company

January 2008 - April 2010

office duties, customer service on the phone and by email, inputting and issuing new applications, solving direct debit problems, writing letters, filing

Senior Library Assistant

Ministry for Foreign Affairs of Finland

May 2007 - December 2007

cataloguing, information searching, customer service in Finnish and English, public relationship management, Intranet publishing

Library assistant

Varissuo branch library

March 2003 - August 2003

customer service, information searching, several computer duties, reserving material, shelving

Library assistant (trainee)

Turku main library, children’s and young adults’ department

September 2002 - February 2003

customer service, information searching

Qualifications & Certifications

Business Administration, Library and Information Services

Turku University of Applied Sciences

Pedagogy

Turku Open University, Finland

Turku Adult High School

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