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Confianza - Hostess - Archway, London N19, UK

Monica Confianza

Archway, London N19, UK



Work History

Hugo Boss, Vivienne Westwood, Mulberry, Fendi, Marc Jacobs, Michael Kors, Issey


From September 2013

Rick Owens, Givenchy, Lanvin, Valentino, Karl Lagerfeld, Max Mara,
Hugo Boss, Vivienne Westwood, Mulberry, Fendi, Marc Jacobs, Michael Kors, Issey
Miyake, Tory Burch, Armani Collezioni and many more. Constantly delivering the highest standard of customer service, unsurpassable personal image and exquisite
manners are my key to succeed, aiming take my career further into this market.
2013 Sep.-Current Free-lance. Introconcierge Executive Producer.
Currently on charge to develop our network at the European market and gain fidelity from existing accounts. With our offices located at Jose Ignacio, Punta del Este, the most exclusive summer spot in South America is not really difficult convince the
exclusives European concierges to join our services. Recently coming back from a
nourish business trip, I have met new business associates in Sao Paulo, Brazil.
Santiago de Chile, and Lima, Peru as starting relationships with chic Concierge
Agencies here in London such Curo agency, 10 Group or Quintessentially.

Sales Ambassador. (Denim Specialist)

Armani Exchange

June 2013 - October 2013

Westfield. London
Armani Exchange has been an exciting and intensive time in which I have learnt
more about technical details of the fashion world such as styling advice, body
shapes, fabrics and its care. Been of charge of denim department allowed me to catch week by week with the company sales reports of all the stores in the UK.
Acknowledge about its wide range of products, sales goals, how to merchandise
them to rise the results and push our promotions in terms to reach daily targets. My
costumer service has developed into a more sophisticate and personal way
exceeding the costumer expectations at all time.

Fashion Stylist (I Advisor)

New Look. Westfield

December 2010 - June 2013

As a Fashion Stylist I have the opportunity to liaising face to face with costumers,
Suggesting them which are and how wore the currents fashion trends. Covering
their needs trough delivering a dedicated and personal costumer service. On this
stage of my career I am having the change to reinforce my costumer service skills and my work team. As we were recently nominated Model Store in London, I have the challenge to improve my skills in a huge volume store, within a busy
environment, working under constant pressure getting the best knowledge and experience from the fashion environment. Been on charge of Sub-Urban
department gave me the chance to work through it, merchandising and highlighting the best-sellers in terms to make it more profitable and rise our target week by week. I also had the exciting chance to implement as Team Lead the I pad into the
shop-floor as a new business tool; I have trained my work-mates and developed a
procedure structure to improve our performances with it.

VIP Hostess for Ibiza Concierge

Ibiza Airport

June 2010 - November 2010

I had spent that summer in Ibiza working for the most prestigious concierge
company at the Island. Hosting our selected costumers from the airport to their
luxurious villas. Making of their holidays an experience really special and exclusive.
Covering 24/7 all kind of specials needs, from airplanes, boats, luxury cars, special
trips and to VIP entrances for the most exclusives parties and many others.

Marketing Manager

Markamania Retail Company

May 2008 - November 2010

Markamania is a strong pace growing fashion retailer with a wide presence in the whole country. As the Head of the department (with 9 branches along the country in
it), I was on charge of the creation, developing and executing the MKT strategies.
Coordinating the team work and the different processes to be follow, to achieve the business goals.

Teacher of Personal Image and Account Management

Communication School, DUOC Universidad Católica

October 2006 - February 2008

Santiago, Chile.
Through this role in my career, I reaffirmed my general envelopment on fashion,
beauty and health. Achieving this has helped me in coaching the personal image as a communication tool. Moreover, I have taught how to gain accounts, and achieve
its loyalty as a result of the proper management of their general communication as a

Cinema Executive

February 2004 - March 2008

producer in Stanley Films. Stgo., Chile.
Stanley Films is an important Cinema producer in Latin America specialist in fashion
advertiser cinema. As an executive producer and PR, I had the opportunity to learn the cinema world, from the beginning to final stages including, costumer contact,
budget and production, until its diffusion on TV.
I led large teams, managed expensive budgets and was involved in important and stylish productions. Stanley Films won two MTW Awards as a success of our high
quality productions.

Qualifications & Certifications

Business Management

Fashion College, University of the Arts

Marketing and Communication Media

Communication School DUOC

Communication School

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