Maduna - Workforce Management Professional - Johannesburg, GP, South Africa

Monde Maduna

Johannesburg, GP, South Africa


Workforce Management Professional


My skill is on managing operations especially in the service sector. I am doing my final year of Masters in Business Leadership with UNISA School of Business Leadership.

Work History

Regional Operations Executive

Gauteng Enterprise Propeller

December 2009 - July 2013

Period of Service 01 December 2009 - 31 July 2013 Contract Ends
• Ensure that GEPs regional offices perform optimally and achieve their objectives as outlined in the broader mandate and strategy
• Ensure that regional operations run smoothly and efficiently
• Ensure that regional offices achieve the objectives of the organization
• Monitor and evaluate the performance of each regional office regularly
• Provide support and leadership to all Regional Managers
• Design, Development, & Management of Unit Strategic & Operational Plan & Budget
• Design, implementation and management of processes and procedures
• Create a motivating environment for subordinates ( e.g. more responsibility, feedback, coaching & mentoring)
• Periodical reporting of unit's performance as and when required
• Engage with both internal and external auditors
Additional Responsibilities
• Member of the credit committee that approves deals
• Debt Management Committee
• Member of EXCO

Regional Operations Manager

Gauteng Enterprise Propeller

July 2006 - November 2009

Nature of Business Government Agency
Position Regional Operations Manager
Period of Service 01 July 2006 - 30 November 2009
• Implement Gauteng Enterprise Propeller's operations strategy
• Manage day to day operational delivery of the office in line with GEP's
Operations strategy
• Manage the day to day technical requirements of the GEP's Regional Office operation
• Market the services of GEP & co-ordinate regional delivery partners
• Customer relationship management
• Manage GEP's Regional Office and implement policies and procedures
• Develop, manage and achieve GEP's Regional Office Budget
• Motivate and develop Regional Office Staff
• Liaise with 3rd party providers regarding technical support to the GEP's Regional Office

Reason for Leaving Promoted

Business Relationship Manager

Gauteng Enterprise Propeller

Up to July 2006

Nature of Business Government Agency
Position Business Relationship Manager
Period of Service 01 August 2002 - 01 July 2006
• To design and cost effectively manage a wide variety of multi-discipline
• Projects across the spectrum from conception to completion.
• To assist clients (SMME's) with the required managerial, technical, financial advice to stimulate the development of a sustainable enterprise.
• To help entrepreneurs to help themselves by solving business problems with them.
• To function as back up resources for the trainee officers, actually involving themselves in problems related to management and operation of the client's company.
• Responsible for ensuring those personnel working in projects comply with relevant legislation and safe working practices.
• Interface with and register/develop service providers
• Inputs for the continual update of SMME and service provider database
• Set-up/arrange business linkages seminars to promote networking and co-operation amongst SMME's.

Reason for Leaving Promoted

Administration Advisor (Ekurhuleni)

Gauteng Manufacturing Advisory Centre

August 2001 - August 2002

Nature of Business Government Agency
Position Administration Advisor (Ekurhuleni)
Period of Service 5 August 2001 - August 2002
• Co-ordinate all DTI incentive programs assessed by Gaumac i.e.
Sector Partnership Fund, Competitiveness Fund and TIDP(NTSIKA)
• Providing relevant operational administrative services
• Co-coordinating all of the SMME contractual documentation in conformance with established policy and procedure
• Facilitate new company registrations and business plan
• Provide full financial duties for GAUMAC's Regional and Satellite
• Maintenance of Project Financial Schedule and processing project
payment documentation
• Controlling of Project Management Fee debtor's schedule
• Management of Receptionist
• Maintenance of GAUMAC's ISO 9002 quality system
• Management representative for Quality Management Systems

Reason for Leaving Promoted


Senior Financial Official


September 2000 - July 2001

Period of Service 01 September 2000 - 31 July 2001
• Management of Projects/Assets from Project Management, Creditors to
Fixed Assets Register
• Taking Foreign Exchange Contract to cover projects/assets after approval by project management
• depreciating equipment/assets until they are accepted by Vodacom
• Transferring projects/assets to Fixed Asset Register after being fully paid for

Reason for Leaving Career move


Reconciliation Clerk

Southern Healthcare JV

January 1997 - December 1999

Period of Service 06 January 1997 - 17 December 1999
• Distribution of statements, credit control, reconciling of accounts
• Handling of queries telephonically
• Receiving and allocating payments

Reason for Leaving Retrenchment


Reconciliation Clerk

Medscheme Holdings

January 1995 - December 1996

Period of Service 06 January 1995 - 31 December 1996
• Receiving and processing of application forms
• Updating of members 'statistical details
• Data capturing and handling telephone queries
• Reconciling of various company contributions

Reason for Leaving Career move


Admin Clerk

GA Mbatha Services

From January 1992

Duties/KPA • Bookkeeping services to various clients; Creditors Journals, Debtor's journals, Reconciliations and Trail Balance.
Reason for Leaving Career move


Creditors Clerk

SA Cynamid

March 1983 - January 1987

Period of Service March 1983 - January 1987
• Collating order forms, invoices and delivery notes for processing.
• Running cheque prints for customer payments
• Reconciling creditors' accounts
• Preparing accrual lists, closing the purchases journal
• Handling telephone queries.

Reason for Leaving Career Move

Qualifications & Certifications

Mabuya High

Project Management

UNISA School of Business Leadership

International Business

UNISA School of Business Leadership

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