Mabaso - Customer Care Manager - Johannesburg, GP, South Africa

Molefe Mabaso

Johannesburg, GP, South Africa


Customer Care Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I'am a highly experienced individual in various fields o customer care, ranging from local clients to abroad. I work well alone, and produce a consistent workload under any type of situation or pressure.
I'm looking for something that will allow me more financial freedom, and room to work wonders in the ever changing environment

Work History

Customer Services Advisor

Scott Clarke

March 2012 - April 2013

Reason for leaving: 1 year contact ended
Reference: Scott Clarke
Contact number: 076 023 8327
011 921 3600

• Provide executive clients with elite service and advanced technical support.
• Arranging deliveries and pick-ups ( Dispatching and same day deliveries ) by liaising with our operations department and couriers country-wide
• Coordinating of all VIP shipments around globe
• Compiling ad hoc reports as requested by management
• General administration (Filling, faxing, photocopies, etc. )
• Liaising with the imports and exports department regarding customs delayed shipments
• Quoting customers according to weight and destination of parcels
• Opening complaints to customer care on behalf of the clients regarding delays, damaged shipments and refunds if any were DHL's fault
• Networking with other DHL branches globally
• Tracking and tracing of shipments
• Network queries (GEMA)
• Clearing shipments from customs, and invoicing clients.
• Sales of insurance and time domestic products.

I am a very hard working, reliable employee with a very remarkable track record. I always strive to accede expectations, and do not limit myself to tasks that are in my job description or the hours required from me as per my contract.



October 2010 - November 2011

Reason for leaving: I moved to another campaign within Aegis
Called virgin mobile
Reference: Jerry (payroll)
Glenrose (Payroll)
Contact no: (011)4619000

7.Aegis BPO Holdings SA Pty Ltd (Virgin mobile)
Position: CSA
Job status: Currently employed

Duties at Aegis:
Creating and updating accounts
Inbound and Outbound calls
Credit scoring and taking payments
Calling and organizing dates for technicians
General UK customer care duties

Systems available
Microsoft word, excel
Claurus swift: (for credit vetting)
Jms: booking and amending appointments
Lan/Aspect: phone panel
Vision: online information retriever
Knowledge Base: Diagnostic tool
Ecoes and xoserve

8. Dhl international


OLMECCA Engineering

March 2007 - January 2009

Reasons for leaving: no chance of permanent position or increase in 2 years, no company benefits.
Reference: Eric
Contact no: (073) 518 3749

Store man duties I was responsible for at OLMECCA:

• Managing all functions of stock and equiptment
• Make sure stock and supply is always available
• Keep on top of inventory spending
• Order stock
• Controlling of cost and spending
• Recording of all info SAP
• Picking and delivering stock

Sales rep

PG Promotions

July 2006 - March 2007

Reason for leaving: unfavourable working hours for studying

Junior manager

Wilma Gunn-Els

March 2005 - September 2005

Cell: (083)414 8698
Tel: (011)391 2540
Fax: (011)391 2541

3.Mati treatment systems

Sales rep


November 2005 - April 2006

Reason for leaving: to further my education
Reference: Thelma
Contact no: (011)805 0302
Fax: (011)805 9247


1.News Café

January 2004 - March 2005

Reason for leaving: found better opportunity at new Dinner
Reference: Gerald, Johny
Contact no: (011) 391 8495

2. Out n About- dance and dine

Qualifications & Certifications

Marketing management



Norkem Park High School

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