Ensure timely settlements for over 8 markets worldwide.
Assist clients with cross border settlements via Euroclear
Train team members on PBW, EUCLID AND T24
Reconcile trade discrepancies.
Escalate unresolved discrepancies to management
Manage and reduce risk associated with settlement failure.
Handling Top day management activities and fixing up flexes as per the notification request from onshore/ sales desk.
Reconciling trades with top day house side with street and interfacing with sales traders to sort the break for next day.
Managing booking activity processed by UBS and acting on trades which get rejected on end application tool.
Calling traders (irrespective of any region) for any discrepancy and resolving the issue on priority basis.
Processing all the free position transfers on behalf of different clients to different brokers facilitating OCC transfers
Ensuring & reconciling trades on street side to avoid breaks for T1 & T2.
Achieved highest client and agent satisfaction ratings.(Settlements)
Managed daily call and chat with client (US) for any discrepancy clearance.
Successfully handled calls with US client once in a week to discuss about the KPI (Key performance indicators) which helped team members to achieve targets.
Maintained rapport with team members and clients by interacting with them to recognise team issues and requirements respectively.
Received appreciation from on shore to my hierarchy.