Senior Customer Service Executive
SERCO GLOBAL SERVICES
July 2004 - June 2013
"SERCO GOBAL SERVICES Pvt. Ltd." is a third party vendor providing services for off-shore business.
Roles & Responsibilities in the Mortgage Underwriting team (Known as Assessments):- 1 Joined the mortgage underwriting team for Barclays Bank (also known as Woolwich) as a Case Manager in June 2006 and had to review mortgage applications based on banks underwriting policy.
2 Promoted as a Standard Mortgage Underwriter and had to review mortgage applications outside the case manager mandate and could sanction mortgages upto £250000.
2 Promoted as an Advanced Mortgage Underwriter, could sanction loans upto £500000.
3 Interacting with mortgage brokers and advisors in UK to proceed on the application and also discuss the same with the borrowers if required.
4 Reviewing payslips, bank statements, P&L a/c, trading a/c., tax returns, credit reports and other financial documents applicants in the prior to sanctioning the mortgage.
5 Authorized to sanction and decline cases. Providing explanation to advisors & brokers for the reason of decline.
6 Interacting with solicitors after the mortgage offer is sent out to progress the application towards the completion of the mortgage.
7 Meeting daily targets & Service level agreements as per the company's policy.
8 Reviewing, examining and underwriting loans to ensure eligibility and compliance with investor standards.
9. As per the case management policy introduced by Barclays Bank being available for the mortgage advisors and brokers at any given time of the day during the working hours to discuss a particular mortgage and resolving the same.
Roles & Responsibilities before joining mortgage underwriting:
1 Registering the case & Data Entering the same with the details provided on the application form filled by the applicant.
Responsibility held earlier at Serco Global Services:-
Worked as Customer service executive for Household Customer Care (Credit card Services) in June 2004 which is HSBC now.
Qualifications & Certifications