Services

Senior Technical Support Engineer

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

• Working in NOC team to monitor the E1line network devices of north india.
• Handling 16 number’s of Engineers team
• PAN India level-2 SHDSL Technical Support to Airtel Centralized Fault Management (CFM) Team, Alcatel Lucent,Velocis,Scom Field Engineers
• Support to all engineers in testing and analysis fault in E1 Line
• Handling MTS Project of Micro Link in Delhi NCR and West (U.P) region
• Fully Installation, Configuration & Commissioning all Products of RAD like Mux-4100, DXC 30, Egate-100, FCD-E1, FCD E1 LC,LA-210, RICi-16E1, ASMi-54 & ASMi-52/V.35 etc.
• Basic knowledge of IP addressing, subnetting, routing concept.
• Installation and Configuration Huawei router in MTS
• Configuration all Products like Mux-4100, DXC 8R-E1, FCD-E1, RICi-16E1, ASMi-52 & ASMi-54/V.35 etc.
• Provide Management support to Field Engineers across all operational areas of Airtel and MTS with respect to any problem faced in the field

Work History

Technical Support Engineer

Network Division

From February 2012

Beetel Teletech Limited comes from the Bharti Enterprises Group, founded in 1976, by Sunil Bharti Mittal. Being the market leader in manufacturing and distributing Landline phones in India, we are committed to providing an excellent customer experience through world class service for the end customers and the channel. We are proud to be a major Sales and Distribution organization dealing with technology products in industries such as telecom, memory & latest technology.

Core Competencies
• Working in NOC team to monitor the E1line network devices of north india.
• Handling 16 number's of Engineers team
• PAN India level-2 SHDSL Technical Support to Airtel Centralized Fault Management (CFM) Team, Alcatel Lucent, Velocis, Scom Field Engineers
• Support to all engineers in testing and analysis fault in E1 Line
• Handling MTS Project of Micro Link in Delhi NCR and West (U.P) region
• Fully Installation, Configuration & Commissioning all Products of RAD like Mux-4100, DXC 30, Egate-100, FCD-E1, FCD E1 LC, LA-210, RICi-16E1, ASMi-54 & ASMi-52/V.35 etc.
• Basic knowledge of IP addressing, subnetting, routing concept.
• Installation and Configuration Huawei router in MTS
• Configuration all Products like Mux-4100, DXC 8R-E1, FCD-E1, RICi-16E1, ASMi-52 & ASMi-54/V.35 etc.
• Provide Management support to Field Engineers across all operational areas of Airtel and MTS with respect to any problem faced in the field

Employment History - 2

Operation NOC & Management of Networks

One Year Technical

Technical training in Support division.
• Testing and analysis fault in E1 line and devices.
• Testing Pre-Sales RAD equipments.

Achievements
• Awarded (Beetel) Technical support in 2012
• Awarded (Pacetel) for outstanding leadership in servicing in 2007.
• Archived (LG-Electronics) Service Centre Head position within Six month from position of Service Engineer in 2004

Capacity Engineer ADSL

Terminal Division

February 2007 - November 2008

Responsible for managing first level and second level testing of different ADSL / ADSL 2+ Equipments i.e. Modems, Routers, Wireless ADSL Terminals, IPSTB and other networking equipments to be deployed in the field within all Airtel operational areas in North India.
• Responsible for imparting technical training to Field Engineers across all Airtel operational areas in North India on all the above mentioned products.
• Responsible for Introduction, demonstration and testing of new ADSL/ADSL 2+ products within all Airtel operational areas in North India.
• Responsible for Providing full support to Field Engineers across all operational areas of Airtel with respect to any problem faced in the field.
• Responsible for technical presentation of the new products to sales, marketing and network operation teams.
• Responsible for identifying customer requirements and coordinating with sales team & export team in fulfilling these requirements through modification /development in existing products or new products.

Employment History -3

(UP) as Senior Engineer- Servicing

Pacetel Communications Pvt. Ltd

April 2006 - February 2007

The management at Pacetel comprises of highly qualified professionals with Years Of experience in the telecom sector. The driving force of the group is TQM in every aspect of this trade, products, after sales service and sales. In pursuit of our vision to provide the best Services for the telecom Products.

Core Competencies
• L-3 & L-4 Level Servicing of all CDMA Handset and Terminal Phones.
• Networking and Installation of all software related to CDMA Phones
• J TAG, Software Up gradation, Calibration & Q.A, all type of CDMA Handset &Terminal Phones.
• Networking and Installation of all software related to FCT Phones.
• Handling all type of technical problem related to FCT Phone.
• Team Management and good internship

Employment History - 4

New Delhi as Service Engineer

LG Electronics India Pvt.Ltd

July 2003 - April 2006

LG Electronics India Pvt. Ltd., a wholly owned subsidiary of LG Electronics, South Korea was established in January 1997 in India. It is one of the most formidable brands in consumer electronics, home appliances, IT hardware and mobile communications space. In India for a decade, LG has earned a premium brand positioning and is the acknowledged trendsetter for the industry.
Core Competencies

• Servicing of all CDMA Handset and Terminal Phones.
• Networking and Installation of all software related to CDMA Phones.
• Team Management and good internship.
• JAVA software used for the up gradation, phonebook transfer and calibration of CDMA phone.


Overseas Experience

Qualifications & Certifications

B.E Computer Engineering & Diploma in Electronics Engineering

Jamia Millia Islamia (A Central University)

Electronics

Jamia Millia Islamia (A Central University)

Micro Soft Institute Technology New Delhi

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