- Full time
- Part time
- One time
network connectivity,modem configuration,router configuration,switch configuration,network basic trouble shooting,
Network Support Engineer
HCL Info Systems
From March 2013
✓ Responsibility to take care the South Indian Bank Ltd RNOC Operations in Two Regions (Coimbatore/Madurai) around 75 branches.
✓ Responsible for the installation and co-ordination of WAN Connectivity for the New branches and ATM with different type of ISP using leased line, MPLS, Wireless or EVDO, VSAT.
✓ Troubleshooting Network related problems, providing new WAN connection and Configuration.
✓ Responsible for resolving issues that affect any customers' web site functionality
✓ Handled the various responsibilities in the absence of the Director of Networking.
✓ Network connectivity troubleshooting, ping, tracert, telnet.
✓ Investigating, diagnosing and resolve all network problems.
✓ Demonstrated capacity to solution problems through phone contact only. Track record of increasing responsibility in helpdesk service delivery arena
✓ Outstanding customer service skills and ability to successfully articulate solution steps to customers of varying degrees of product knowledge and problem-solving competency.
✓ Developed team mentoring abilities; noted ability to train and assist others, coupled with an ability to be mentored by more experienced team members to gain efficiencies.
✓ Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
✓ Handled the various, Hp, Nortel Bay stack switches and CISCO 1841, 1905 routers.
Essasoft Pvt Limited Chennai
June 2012 - March 2013
Qualifications & Certifications