Working As Work Load Manager
- Full time
- Part time
- One time
Working on Incidents and Changes to make sure all the SLA's and SLO's of the Customer are met.
Work Load Manager
IBM India Pvt Ltd
From November 2010
Working as Audit and Complaince Analyst for IBM Unix Environment.
Designation: Work Load Manager( Change Management) - US Clients
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Manage changes so as to minimize service downtime.
• Risk assessment of changes - liaise with approval and implementation team before processing.
• Identify potential risks of changes which clash with change freezes.
• Access management - managing and implementing approval groups.
• Awareness to risks of all changes, especially during change-freeze periods.
• Evaluate risk and impact of all changes.
• Review change request for accuracy and completeness.
• Raise and process change requests when new CIs (applications, hardware etc) are introduced.
• Manage minor, significant and major changes.
• Adhere to the agreed SLAs as per the change classification (minor, major and significant)
• Proactive attendance and interaction in meeting.
• Track and manage problem CRs (change request).
• Daily, weekly, monthly and adhoc
Worked with Mahindra Satyam As a Technical Support Associate for a Period of 2 years 7 months.
Used to Support Verizon Customers for all their Internet and Network Related Issues.
Worked on Applications like Remedy and SSO.
PROGRAMMING LANGUAGES:C, C++